After a initial misunderstanding a problem ,It was dealt with kindness and compassion all service the staff at Wolverhampton have always respected our custom . May I say a personal thanks to Charlie bless, many thanks Merry Christmas

Prompt contact made after enquiry.

I booked my car for a service and first MOT well in advance of the service date. I also asked for them to repair a trim that is located between the two windows at the back of the car(Square and triangular windows). I gave the part number, but the lady over the phone requested me to take my car to the garage for a part check to avoid any confusion. The following week I took my car to the garage for the repair team to check the part and order it to be ready for repair on the same day as the service and MOT. To my surprise the young lady at the service desk told me that I did not need to do that, and anyway i needed to go to the part department to have it checked. I Tried to explain that the part department sold part but the repair team needed to verify the work needed and make sure that the right part is ordered to complete the work and ensure everything was ready for the day. She was insisting that i needed to go to the part department which I did. To my surprise again The gentleman in the parts department told me that I did not need to come there and that should be resolved by the service department. He was very pleasant and confirmed the part number and explained to me that he did not have the authority to order the part but the service people will need to do that now. Once again, I drove back to the service department explaining to the young lady what I have been told . She was very rude, no manners and said to leave it to her and she will look at it. I insisted that she will need to order the part and ensure that it is all ready for the service day which was set some 4 weeks ahead. I also explained that I have spoken to Lex (the lease company) and that the agree to the repair but she will need to confirm it with them. To my surprise again the day of the service i received a call in the afternoon by the same young lady stating that my car was fully serviced with MOT passed and that she will need to authorise the trim repair by Lex and that I will need to bring back my car in the future. I tried to understand the reasons why this has not been done in time but she was not giving me a satisfactory answer. I understand that the work needed to be authorised by Lex, which could have been done weeks ahead of the service day especially when i made an offer to take my car to the garage to verify and assess the part number prior to the day of appointment for service and MOT. I always took my Mercedes cars to the same garage , but I was very disappointed with the desorganisation and cover up for the mess done. I even received a call from the service manager stating that the parts cannot be assessed until the day of work - We are talking about a trim and seal surrounding the window nothing complex. We do not need to dismantle the whole door for replacing a trim. I think the name of the young lady that dealt with me is Kiran ( I think not sure).

Good initial visit to your showroom, dealt with a chap called Anthony (I think that was his name) he was exceptional.I returned the next day to place an order for 2 cars. Your sales team stood huddled together laughing and joking. I walked around your showroom, tried to get attention, tried to speak to a non existent receptionist, used your toilets then said ‘we’ll done sales team’ as I walked out, they replied ‘thanks’ i was being sarcastic!

On Sunday 5th October an Amber engine management light appeared on my dash board. Monday 6th October I called Mercedes Wolverhampton and booked this in (booked for Tuesday 7th October) the car was repaired the same day- I was told it was an oxygen sensor feeding to catalytic converter.Monday 20th October the light come back on and was in for repair, I was called and advised a part needed to be ordered in and my car would be ready to collect tomorrow (Tuesday 21st) I could not get to Mercedes for the rest of the week due to my work commitments- I collected it Friday 24th Oct.Today (Friday 7th November) the light has came back on, I’ve called and booked this in for another repair for Monday 10th October.My car has been at Mercedes garage 3 times in the last 6 weeks- every 2 weeks it seems like I am back doing the same thing. I can’t afford any time of work to be dropping off my car/ collecting it and getting to work and back- all 3 instances I’ve asked for a loan vehicle and I have been told it was not possible- I appreciate peoples cars are in for longer times and they require the car more than me. However I can not keep doing this- if this is a common thing then why is it still happening when the ‘problem part’ has already been replaced.The car is just over 1 year old, I have never had car that has been in the garage being repaired more times than this. I appreciate if the repair team are changing what they think is the issue and re setting all data on my car (clearing the light) but it either seems to be a more serious issue than anticipated or are the repairs being carried out correctly?

On 14th May 2025, 27th June 2025, 9th October 2025 I sent by recorded delivery to Mercedes Benz Wolverhampton a potential claim for mis selling of car finance. To date I have not even had the professional courtesy of a response to say whether or not it was sent to the correct address, nor the details of the address to send it to. Having spent thousands of pounds with them in 2008 I expect not to be ignored as if I don't exist.

I asked for a video of an approved used car. It was sent promptly and followed up with a phone call from Mark. Most helpful

Member of staff Adam javed was very helpfull and considerate took time to explain things to us and answered all the questions we asked him

Your representative Gavin was most helpful, even when we returned unannounced he went out of his way to help us beyond what we expected. For that we are most grateful.Unfortunately on this occasion, the EQA 250 didn’t have the range and the slow charging speed meant that we have decided not to proceed.

Despite saying only viewing we have been constantly contacted and chased