Quick and friendly response .

Very helpful

Come to collect a part for my Glb , waited 20 mins to be served !! Only 1.5 staff on counter . The others I was told on tea break ! I can at 10.08 and left at 10.30 !! Next time I’m better getting a used or aftermarket part.

Service people were excellent but receptionist when booking said I could wait for car but service team said it needed longer for full checkSales team could not help I am one of the victims of miss information on the EQC 400 as it does nothing like the distance shown for chargingAs a result I have massive negative equity and as business vehicle finance offered no incentive to change to new vehicleVery disappointing attitude to long standing customerCurrently talking to Range Rover who are trying always to help

Offensive staff, I asked you for a fair quote I got nothing of the sort

The customer and sales service at Mercedes Wolverhampton is usually excellent. However I was invited by Anthony for an account review and I did not feel he was listening to what I was saying to him and neither was he able to answer any of my questions. He was forcing to make a desicion about a new car on the spot which is not something that I was going to do and therefore being invited for a account review to learn about new vehicles or my options was false pretences.

They were very helpful in guiding me towards the car I wanted, but unfortunately, they did not have a car in my price bracket but the salesman I think is name was Dal was very helpful

Anthony didn’t ring back when he said he was going to. Poor customer service, also found him not to be professional with his mannerisms.Lost sale have bought a new car from another Mercedes dealership.

I am writing to formally raise a complaint regarding the poor experience and unresolved issues we have had since purchasing our Mercedes GLE from your Wolverhampton branch in July 2025.We paid over £60,000 for this vehicle, and it is completely unacceptable that the sat nav license was not updated and the car is already due a service. Both of these matters should have been correctly handled prior to delivery.In addition, we are now experiencing serious mechanical issues. The hybrid system is unreliable—sometimes it will not allow us to select electric-only mode, and other times it automatically switches out of electric into hybrid without reason. Even more concerning, there has been an incident where the brakes did not respond immediately, and my partner had to apply excessive pressure to bring the car to a stop. This raises serious safety concerns, especially as we regularly drive our young niece and children in this vehicle.We have made multiple calls to your Wolverhampton branch, yet no one follows up or takes ownership of resolving these issues. The lack of communication and accountability has been extremely disappointing. We are now based in Manchester, and given the circumstances, it is unreasonable to expect us to travel back to Wolverhampton to have the car inspected or serviced.What makes this situation even more frustrating is that my partner has previously owned a Mercedes and returned to the brand because of the excellent customer service he experienced in the past. Unfortunately, this time we have received nothing close to that standard. We had even been considering purchasing a second car—a Mercedes CLE—next year, but this experience has completely changed our view of Mercedes and the level of care we expected from Lookers.We expect these matters to be treated as urgent, and request:1. Immediate advice regarding the safety and reliability of the vehicle, particularly the braking and hybrid issues.2. Confirmation that the sat nav license and overdue service will be corrected without delay.3. Direction on where the vehicle can be inspected and repaired locally in Manchester.

This complaint is on behalf of my daughter India Hey.She took delivery of a CLA250e last week from MB Wolverhampton. I decided to check the air pressure of her tyres (I normally do to keep her safe). All 4 tyres were below the MB recommended values as noted on the inner fuel door. Approx two thirds to three quarters full.I also noticed that all 4 tyres are of a different brand. They were also not of the same speed ratings, even on the same axel. The tread depths were different on the same axel too.Three of the 4 tyres are very cheap brands; I had to look them up as I'd never heard of them.This to me is unsafe. You have 4 tyres with different tread, and characteristics. They will perform different in dry, wet, braking conditions.I contacted Dillon at the Wolverhampton branch and he said it was not MB policy to make sure the tyres were the same on the same axel. As long as they are legal, that's fine. Also cheap brands are fine too. I mentioned the tyre pressure being inadequate, and he referred me to Peter Singh.I spoke to Peter who apologised for the tyre pressure and he said it was Dillon's fault for not checking them. He also repeated the MB policy about the tyres.I worked for MB in the 1980s and know what their brand stands for. It's not something we'd ever have done at that time. This is very shoddy policy. I would expect you to take more care with your brand than send out a 2-year-old car in this state.Is there anything you are willing to do about this?