Opening conversationIssues reported are:-Car notification - no start in 480 miles.10 lts adblue added.Notification uncg=hanged – no start in 240 milesCar booked in for check.Car has to be put on diagnostic – cost will be £224??25/9/25 – car dropped off 08:30Issues found –Slight over fill with adblue – see video. 09:15.Call from Mercedse – bill will now be £458.MB stated that the issue may not have been found and if it happens again then take it back.RBG queried if there would then be an additional charge for repeating the diagnostic – MB stated Yes.Pay up or take car away – left feeling of bullying as no explanation of increase in cost.Friday 5:30 pm – went to collect car.Queried breakdown of increase in cost – answer came that we had to pay up in full or MB would not release the vehicle.Dealer principal advised that the workshop manager would phone to advise reason for cost increase on Monday morning (29th.)Monday afternoon – no response of any kind.Overall- You advised £224 then charged £458- You left us feeling bullied- You advised that you may not have sorted the problem- You advised that you would keep charging if the problem returned.That’s how you did.

Fantastic service as ever from Rohit and Simon Hatcher

Although I never bought a new car the service was first class

keen to help...staff are concientous and happy

The service provided was very good, I was listened to and things were well explained. I was however a bit disappointed there weren’t better deals available

Gavin was very helpful and provided answers to all of my many questions. Very friendly and professional sales service.

Adam was very professional in his approach, gave us a great service, and provided us with a test car, and tired to accommodate our budget

Dal was very accommodating, excellent sales manner, nothing too much trouble, and always very balanced.

The service was excellent

customer service is very good and will always shop with mercedes