Yes they could have accommodated a weekend hand over As I recently purchased a new car from Mercedes, and while the vehicle itself meets most of my expectations, I can't say the same for the overall customer experience at the showroom. Dylan, one of your staff members, was undoubtedly an asset to your company. He was helpful and maintained a professional demeanor throughout our interaction. However, the same cannot be said for the management and operational processes at the showroom. On the day of our visit, it was evident that the staff was stretched thin, with Dylan even foregoing his lunch break due to being short-staffed. Despite our requests, management seemed indifferent, leaving Dylan to handle everything solo, running back and forth without support or acknowledgment. This lack of support and outdated processes reflect poorly on Mercedes as a high-end car seller. The customer experience fell short of expectations, leaving doubts about future purchases from Mercedes. Furthermore, I was told I couldn't collect my car on a weekend, yet witnessed a vehicle being collected just minutes before closing on a Sunday. Management's justification for this disparity was unsatisfactory, as all customers should be treated equally. In conclusion, while Dylan's professionalism was commendable, the overall experience at the Mercedes showroom was disappointing and failed to meet the standards expected from a luxury car brand. Improvements in management support and customer service processes are imperative to regain trust and loyalty from customers.

Wonderful experience with good communication. Staff are professional and friendly, would highly recommend.

Mark Tordoff has been fantastic from start to finish, from the day I came to see the car through to handover.

A seamless transition.

Excellent team of people!! Especially Dylan from the Wolverhampton branch. A pleasure will definitely call again when the new GWagon arrives

Met with requirements

Mark Tordoff was super helpful. He very quickly understood what we were looking for and found us the right car, which we bought. Thank you Mark!

Prompt, notified each step of the way

Very busy when we arrived but was made very welcome and offered coffee or tea whilst waiting. SunjayDada attened to us and soon sugested the right vehicle that we were looking for . Time was against us so we arranged a time for a test drive the following day . A deal was agreed after some hard bargning, satisfing both parties.

Some delays with finance documents but sorted in the end. Salesman Mark Tordorff excellent