The Service Team were well prepared for the maintenance task and for providing me with the pre-booked loan car. The work was done swiftly, and the car cleaned ready for collection later the same day. Although now over 7 years old, it looked in showroom condition, and still runs beautifully. Thank you Mercedes of Worcester. Brian M Barber

We had COVID in the house and you came and collected the car and returned it. Thank you

Tom Godbear was very knowledgeable but not pushy and explained good answers to all my questions.

Very friendly staff and efficient. Elaine always makes you feel welcomed and is very attentive and helpful.

Whist picking my car up from having an MOT Emily who I hadn't seen for approx 2years ,came out from the back office and chattered to me about her baby etc .I felt like I was known and valued,what a lovely lady a great asset to your dealership at worcester

Not enough information from Mercedes about build date slippage. Nearly bought another make when getting frustrated.

The staff are very helpful and professional, let me have a great experience in the shop.

I had a few garages look into why the EML light was coming on and how to fix it but all to no avail. I asked mercedes to check it out and they gave me a thorough picture of what the problem was. We discussed a plan to fix the issue and after the work involved was carried out the cost was fair and reasonable.

Everyone was very helpful

I was asked i I wished to wait for the error message to be reset and that it would be around an hour so I chose to wait. In fact it took 2.5 hours and whilst I had taken plenty of reading material this did not manage my expectations in advance. Luckily I managed to get away in time for my next appointment at least with a video of the vehicle inspection and a clean car and work competed without charge.