Please remind people to bring their driving License's with them if they are having a car for the duration of the service

Great customer service from start to handover. John was a pleasure to deal with.

Nick Chuter at Mercedes-Benz of Worcester was extremely helpful, kind and very personable. There was no pressure from him, he made the process enjoyable and extremely easy.

Very helpful and informative staff, a very satisfactory experience.

Great service the only negative was I asked for a rear wiper to be replaced but it wasn't. Note to myself to check before leaving.

Having had three Mercedes over the yearsi would comment as follows; booking in by phone was excellent reception were courtesy as ever and very helpful as they have al;ways been. I did find the quality of the actual service not as impecable as before, reason one was the adblue top up had spilled out of the filler cap and dryed leaving residue inside the filler cap and outside. Second the top engine cover was loose on the left hand top corner so i removed this to refit only to find the spigot retainer had been broken off. I have a photo to show this if required, not wanting to bring my vehicle back ad be left without transport i retrofitted a plug to bring the remainder of the spigot and locate it in its required place so no vibration was evident, I have never experienced any issues before in all of the cars and services carried out by the team. I have passed this on as requested in your servay as you try as always to maintain your high standards, everything else was excellent as always.

Very friendly, very helpful with the information about my car

Great service from all the team

Not up to the usual standards. Saw that the coffee machine wasn't working but wasn't offered coffee until I'd been waiting there over 2 hours. Then kept waiting almost another hour while the car was being cleaned. It would have been nice to know how long things were going to take. Also the constant radio being played I found irritating - especially when the adverts went on interminably.

Quick and efficient service