Your staff were very courteous and had a relaxed approach to me and put me under no pressure. Lucy's knowledge was fantastic and answered all my questions.

John's customer service was brilliant He was so lovely and patient, just great. He welcomed us before we'd even walked through the door. Great service, so much better than Audi & VW who ignored me when walking around their show room.

Friendly, informative and welcoming the lady that helped us was outstanding, I believe her name was Lucy!

Communication! After the initial inquiry I was promised a call back the same day, two days later I was finally contacted, after a further discussion I was again promised a call back, two days later guess what, nothing!

quick response and professional advise

Wrong info given

I have dealt with many different dealer brands over the years but this is almost certainly one of the worst. At no point did you give my part exchange any proper consideration re its value other than asking its age and current mileage.... why did you not ask to see my vehicle or at least pictures of it to realise its true value....or enquire as to the specification?

Called on Tuesday and had a great chat with John, placed a deposit with a view to driving 100 miles to collect the car on Friday, three days later. Arrived on Friday and it was immediately clear that there had been a very poor repair carried out on one of the wings, with “orange peel” paintwork, lifted lacquer around the edges of the panel, and lumps of dirt cause in the paint. The advert claimed that a multi-point inspection had been carried out, which was clearly not correct. The dealership knew that we had traveled a long way. This is not the level of service that we expected from any dealership, let alone Mercedes Benz. Upon expressing our disappointment we were told that it was a used car - not even an apology!

Charley went out of his way to find out information and to establish a costed proposal for a new car

The staff was very friendly. While I was waiting, they kept asking if there was anything else I wanted. Thank you. Best wishes, Vladimir.