Very friendly and attentive staff - we were greeted by a lovely lady on reception who was very helpful. Lucy in sales was also very helpful, answered all of my questions and made me feel very welcome.

Excellent customer service, Simon Archer was brilliant with us

You pepole need to understand that not allways people wish to deal with your finace companys from time to.time i understand your sales men get a small amout for selling it but a sale is a sale but i had all the finacnce in place in order to buy the car but i was refused due to the fact you do not deal with third partys

Attentive and helpful.

Pre sale service good and attentive in centre (as expected to try and achieve sale). Post sale service and communication 1/10. False promises from sales rep up to management level. No urgency amongst any staff, management included, to rectify situation, lots of hand offs and excuses giving a ‘not my problem’ feeling. Customers who don’t purchase are just as important as those who do. Future lookers customer now lost.

friendly contact gave all the info I required and arranged test drive, only fault was poor part exchange value

Pleasant staff but unable to test drive vehicle on my insurance. Was asked to agree to a totally unacceptable insurance excess condition.

Looking at changing vehicles soon. Professional communication.

Prompt and friendly...

Lucy worked hard to get the deal I needed, sadly, the high level of negative equity in a 2 year old GLC300 AMG was too high to make the numbers work. This is the first time in a decade that I have looked to change cars after two years to find this factor stopping me. Not the best position and totally disillusioned with Mercedes.