Excellent, professional and very helpful. Customer care focused. Many thanks.

Efficient fixing of Mot failure.

Excellent service timely execution and delivery

I was told that the job might take 4-4.5 hours but it was complete in 45 mins. When I collected the car I was told that this is because if the steering bolt snaps a new steering rack is required, hence the extended time. It would have been nice to know this before I walked nearly all the way into Worcester to then have to almost immediately walk back. Further, on the way home I had a fault - can’t measure Adblue level. Took it to my local independent mechanic who reset the system but also had to do a software update. Surely this should have been done at the dealership, or al least advised of such, before I collected the car.

I am very impressed by the excellent customer service and professionalism I received - thank you Simon Archer for a great experience with yourselves.

Friendly staff in a pleasant environment

Always pleased.

Will nock was so helpful and fantastic a brilliant gentleman

Fantastic service. Had my car picked up from work and dropped back on time. Service with a smile.Car was washed and cleaned. Thank you.

Please make sure you use the correct name on all communications and give correct timescales when booking a recall. We booked a service and told there was a recall which could all be done on the same day, then told the recall was a 2 day job, but when we booked the recall again we’re told again it was a one day job. Luckily we had anticipated this when booking otherwise this would have been a waste of time