Our sales person Simon Archer was very friendly and professional keeping us informedall the way through the process of buying our SLC 300 and changing our private platesover.This is our fifth car from this Mercedes dealership and have had fantastic service everytime, Worcester Lookers does all my servicing.

In this instance i think someone perhaps a bit more senior should have at least dealt with my part exchange, nothing wrong with stewart who dealt with..me..I would have liked to have done a deal with Worcester ,perhaps next time..

The first time I used the vehicle after the recall, I had a warning message appear so have had to rebook the car in for investigation unfortunately. On returning to the dealer I was informed that the issue with my vehicle would not be in any way related to the recall work and I would need to pay for any further investigation/work.The warning message according to my user manual relates to sensors in the car bumper and grill and had not appeared prior to the recall.Hardly great customer care!

Was told a few scratches and chips would be buffed out but they weren’t and the interior wasn’t very clean. The sale was made easy.

Matt Heels was brilliant from start to finish. Many thanks for making the purchase of my new vehicle so easy

We were treated well and professionally.

Friendly welcome by service department staff. Efficient and professional.

I am extremely satisfied that the mechanics changes my part , they thought there is nothing wrong with it , but definitely the part was for changing , my car drives like new now .

Always a prompt and professional service.

1. Online booking great.2. Didn't really need a phone call to confirm this.3. Collection/delivery driver fantastic (a credit to you)4. car clean on return & sweets yummy