I could not afford a new one probably thinking of a second hand

Impressed with the assistance and knowledge of your service manager Ryan Henry and Trevor for collection and delivery

Compared with the lack of interest I received from another dealership I cannot find fault with the way I was treated during the purchasing process.Any emails and phone calls were answered very quickly. If Mike was not working another manager was always available to assist me.

James was excellent. Very knowledgeable and patiently explained the range and options to us. Thank you very much James

always a fantastic experience, Gary the technician was very informative

Just to report that my steering wheel is stained from dirty or wet hands while at your care! I now need to find products to try to clean it and remove the stained area from the suede part of the steering wheel.

I have been dealing with. the Worcester team in excess of 12 years and in this time I have found them excellent in all departments.Peter AppletonChairmanISO Quality Services Ltd.

Generally very satisfied with my experience with Lookers. My only concern was that 10 litre was Blue Tech was added as per service plan and understand the reservoir holds in excess of 20 litres. Question: How full is the reservoir and should I have been given the opportunity for the reservoir to be filled completely?

There does seem to be a missing link in your admin, as I started to receive email prompts to book the service after it was already booked. Of course these were easily ignored, but it leaves the impression of a left hand/right hand syndrome!

Very pleased that my recalls on my ML were dealt with.Also very pleased with the video concerning condition. However the sound and clarity of voice was poor therefore I had to phone through the two days later for more details.A written report was sent to me and confirmation that recalls ( by email) had been done, this was unavailable when I picked up the car.