Well satisfied

Experience was generally good, but initial impressions were a bit underwhelming. The receptionist couldn’t find a record of my appointment and proceeded to introduce me to someone from sales, despite my initial explanation that my car had been booked in.On collecting my car, there was a different receptionist who was rather preoccupied with eating a bag of crisps. Obviously not a hanging offence, but the look is not a particularly professional one, especially for a premium brand dealer.But the good aspects remain - the service staff (Ryan) kept me well up to date and treated me very well, in a way that would encourage a customer to return. I usually take my car to Inchcape’s AMG dealer in Coventry (I live in Droitwich) as it’s the only one I’ve been able to trust. Being candid, turning to your dealership was not my first choice, but given this experience, it could well be in the future.

I was really impressed with the overall experience. However, going above and beyond my expectations was the little extra placed inside the car was the 1ltr bottle of screen wash and the tin of sweets.

Very efficient service as usual.

It is not Lookers fault but i did not like the way Mercedes are now selling their cars i.e you will get it when it suits us and at a price that suits us as and when we tell you that you can have a car,sorry but that is not the way to treat customers so i have gone else where for my new car.

Great communication everything undertaken with my knowledge and approval. The whole process seamless without any disruption to myself. As always fantastic customer service.

As usual the customer service levels was excellent.

Vehicle needs to go back for longer examination, but all covered under used approved scheme. Feedback from workshop excellent, booking bit impersonal not particularly friendly.

Really lovely staff, very efficient and helpful.

The overall experience on returning my old car and getting a new car was excellent and although they have a new arrangement the communication was superb. Mike H was really helpful throughout and kept me informed till the end.