Excellent customer service by mr Mic very helpful & polite full

Appointment time was not kept and passed between people. Financial solutions were not negotiated, told to just hand my Lexus back and voluntarily end contract,then come back. Went to Motorpont the next day, offered better trade in price and terms, picking up new Mercedes tomorrow

Very helpful and friendly staff

You asked me to contact you regarding my experience with your branch.I was led to believe, before coming in, that a deal could be reached with Lexus re my current trade in and this did not happen.My trade in price came in lower than autotrader.My appointment time was interrupted, I was moved between people, I know because something else came up, but this didn't lead to a positive experience.I have had a call with Motorpoint this morning and am negotiating a deal for a 24 plate A series for 22K and they are trying to get me the best trade in price and seem like they want my business, which wasn't my experience with Mercedes direct.

Mike was super helpful and knowledgeable

A;; staff were friendly, knowledgeable and very helpful

We were looking to change our current vehicle and pay cash, however we had to go through the whole routine of Finance payments, then got to the end and thought that your valuation of our current vehicle was far too low, we deduced that you wished to make more than a reasonable margin on our part exchange to make up for us not taking out finance. If you had made a reasonable offer you would have had a new sale, made some margin on our vehicle and both parties would be happy. We said to the Sale representative that the offer was too low and come back to us if you were able to get a more reasonable offer, yet they continued to call at least 4 or 5 times afterwards if we were interested but no revised offer. We just feel you were being too far from wanting to make a deal, we can only deduce you want to sell Finance.

Thank you for your email, I have to say that we were very happy with the service we received on buying our new e class. Charlie could not have been more helpful and on a personal note we found him to be a very nice young man in the way he guided us through the whole purchase. The gift of the umbrella was a very nice touch.Many thanks

Salesperson (Lucy) I dealt with was very good and helpful, car I was interested in was out of fuel and took ages for the manager to get it sorted out.

Cust cancelled a service care plan and the dealership have not been forcoming with the funds £780.22 is due back to the customer and was promised for lunch time today 14.10.25.The cust has given all the confirmation to the branch for the transaction,