Simon was very helpful in what was an unexpected and unpleasant situation. He made such a difference to the whole experience - ultimately nothing could be done to save my little car and he could see how upset and torn I was at having to make the decision to part with it.

It’s a great experience

All good, happy with everything carried out.

It was really easy to “wait” for the vehicle. Nice space to get work done while you wait. People very friendly and professional. Looking forward to purchasing our next Mercedes from the Worcester Dealership, and this means something as I am only 5 miles from the dealership in Stratford Upon Avon.

Mike Harris provided all the information we required in a very helpful and friendly manner which continued throughout our purchase. He also worked hard to ensure our vehicle was ready for collection when required, even though it was an extremely short timescale. Excellent service all round, including Simon from the service department who arranged for Mike to take over from service to sales.

Excellent facilities for customers who wait at the dealership whilst the service is being carried out.

We are delighted with the service we received, it was second to none from start to finish. All of the staff were friendly and helpful, and we would highly recommend Mercedes-Benz of Worcester to our friends and family. Great location and superb parking too, many thanks to everyone involved in our new purchase.

Reliably consistently reliable

I have been satisfied with the care of my vehicle with Mercedes-Benz

Throughout the purchase of my vehicle Matthew Heels the sales executive I dealt with was personable, helpful, very knowledgeable and patient. I was moving from a brand I loved to a brand I’ve had limited experience of. Matthew is extremely good at his job and got my business because his communication and style was excellent. He was not pushy but remained in contact with me to follow up and support me with any queries I had. I have not bought a used car for many years and was moving from a manual car to an auto and he made what seemed a daunting experience to one that was less so. I work for a customer experience company and would definitely recommend to others based on my experience to date