No

Service team ( Whoopi Goldberg) and Contracts Manager provided first class service. The best I have experienced in a garage for many years.

Simon was extremely helpful in guiding me through my purchase of an A Class, he explained the service and maintenance packages to me but was in no way forceful. He made the whole experience very impressive and enjoyable too, nothing was too much trouble. I would highly recommend Simon and his team to friends and family.

Will knock is a first class representative for your company

Good friendly service

Before my car was worked on, I needed to speak to someone first, eg, manager or alike, I had a few concerns with cost, I was told I would need to pay diagnostic charges, and that's Before my car was looked at, so I needed clarification before work started. It did not need a diagnostic check, for the work booked in for. I think Before anyone starts dictating prices, over the phone, I next time will discuss cost first. I had issues with the service paperwork also mot paperwork, it was confirmed the paperwork was a clerical error and was old paperwork to new being issued now, my example of errors, was all areas to be checked fir service and mot said N/A = not checked ? Very concerning, if I was to try and sell my car on. I'm going to say, on my visit. My concerns were dealt with. But, I don't feel when I come to mercedes Benz, that the service warrants the MB Star, the staff were nice, helpful, even got me a coffee whilst I waited to speak to someone. But I felt I could be in any other Brand of car showroom , not what I feel is or even was a prestigious Brand called Mercedes Benz. Maybe its just me ? Thank you for reading.

Absolutely charming and helpful staff. Gives customer service a good name.

Waiting for telephone call to renew service plan

Encourage the local authority to improve the footpath along the roadside from your dealership towards the retail park.

All staff involved are very professional. Always taking the time to explain if u don’t understand something technically.