Will knock is a first class representative for your company

Good friendly service

Before my car was worked on, I needed to speak to someone first, eg, manager or alike, I had a few concerns with cost, I was told I would need to pay diagnostic charges, and that's Before my car was looked at, so I needed clarification before work started. It did not need a diagnostic check, for the work booked in for. I think Before anyone starts dictating prices, over the phone, I next time will discuss cost first. I had issues with the service paperwork also mot paperwork, it was confirmed the paperwork was a clerical error and was old paperwork to new being issued now, my example of errors, was all areas to be checked fir service and mot said N/A = not checked ? Very concerning, if I was to try and sell my car on. I'm going to say, on my visit. My concerns were dealt with. But, I don't feel when I come to mercedes Benz, that the service warrants the MB Star, the staff were nice, helpful, even got me a coffee whilst I waited to speak to someone. But I felt I could be in any other Brand of car showroom , not what I feel is or even was a prestigious Brand called Mercedes Benz. Maybe its just me ? Thank you for reading.

Absolutely charming and helpful staff. Gives customer service a good name.

Waiting for telephone call to renew service plan

Encourage the local authority to improve the footpath along the roadside from your dealership towards the retail park.

All staff involved are very professional. Always taking the time to explain if u don’t understand something technically.

All very good, helpful staff as ever.

When I collected the vehicle it was pouring with rain & the explanation of where the vehicle was parked was vague which wasn’t helpful.

The Salesperson, Ben Round was very attentive & helpful throughout the process.Thank You