I was very upset because I was given three prices for a service. Different one online different one when I rang in and a different one when I went in
Verified User
•
Oct 13, 2022
4.0/5
4.0/5
I hadn’t used your dealership before and came to you as I had a recall issue…..had I been thoroughly happy with the service from you I would have returned to you on a regular basis. As it is I go to a private garage….my car being out of warranty….where I am treated in a friendly way and where I am made to be felt to be a valued customer. While the initial reception desk greeting was open and friendly I actually felt that I was not a customer to be valued …the work was carried out thoroughly and I find no fault with that but I’m afraid that at present I shall continue to travel to Birmingham for my services and MOTs…..it is actually far easier there to travel into town than it is from your garage ..and thus spend the day.
Verified User
•
Oct 13, 2022
5.0/5
5.0/5
Great team and atmosphere best Mercedes benz retailer experience I’ve had.
Verified User
•
Oct 13, 2022
4.0/5
4.0/5
Special thanks to Bill Forbes. After two poor experiences he has helped to restore some of my faith in the dealership.
Verified User
•
Oct 11, 2022
5.0/5
5.0/5
Mike Langford is a top sales man he did a fab job and was really friendly and explained everything about the car he made the sale really smooth and simple
Verified User
•
Oct 11, 2022
5.0/5
5.0/5
We were pleased to be given plenty of warning for when our vehicle would be ready for collection.All the staff were friendly and helpful.Communication during the service was good.
Verified User
•
Oct 10, 2022
5.0/5
5.0/5
Great service from beginning to end
Verified User
•
Oct 10, 2022
5.0/5
5.0/5
Verify satisfied with the way I was dealt with and the member of the team who dealt with me. The vehicle was also returned looking great!
Verified User
•
Oct 10, 2022
5.0/5
5.0/5
Great service - I had to wait 9 months for the part to come in but that is not the fault of the dealer. However, once it arrived I was booked really swiftly and everything was fitted perfectly, I am very happy with the service department for the way this was handled - 5 stars!
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I was very upset because I was given three prices for a service. Different one online different one when I rang in and a different one when I went in
Verified User
•
Oct 13, 2022
4.0/5
4.0/5
I hadn’t used your dealership before and came to you as I had a recall issue…..had I been thoroughly happy with the service from you I would have returned to you on a regular basis. As it is I go to a private garage….my car being out of warranty….where I am treated in a friendly way and where I am made to be felt to be a valued customer. While the initial reception desk greeting was open and friendly I actually felt that I was not a customer to be valued …the work was carried out thoroughly and I find no fault with that but I’m afraid that at present I shall continue to travel to Birmingham for my services and MOTs…..it is actually far easier there to travel into town than it is from your garage ..and thus spend the day.
Verified User
•
Oct 13, 2022
5.0/5
5.0/5
Great team and atmosphere best Mercedes benz retailer experience I’ve had.
Verified User
•
Oct 13, 2022
4.0/5
4.0/5
Special thanks to Bill Forbes. After two poor experiences he has helped to restore some of my faith in the dealership.
Verified User
•
Oct 11, 2022
5.0/5
5.0/5
Mike Langford is a top sales man he did a fab job and was really friendly and explained everything about the car he made the sale really smooth and simple
Verified User
•
Oct 11, 2022
5.0/5
5.0/5
We were pleased to be given plenty of warning for when our vehicle would be ready for collection.All the staff were friendly and helpful.Communication during the service was good.
Verified User
•
Oct 10, 2022
5.0/5
5.0/5
Great service from beginning to end
Verified User
•
Oct 10, 2022
5.0/5
5.0/5
Verify satisfied with the way I was dealt with and the member of the team who dealt with me. The vehicle was also returned looking great!
Verified User
•
Oct 10, 2022
5.0/5
5.0/5
Great service - I had to wait 9 months for the part to come in but that is not the fault of the dealer. However, once it arrived I was booked really swiftly and everything was fitted perfectly, I am very happy with the service department for the way this was handled - 5 stars!