Overall excellent customer service

All the people we interacted with were polite, helpful and friendly. The premises were very clean and tidy.

Only small problem was the receptionist did not have all the necessary paperwork ie the service sheet was missing and had to be printed at the time.

Great service from James Wall. Courteous, professional and helpful

Always good service

Was all very good, the only thing that let it down was that I was told I would recieve a phone call to tell me when my vehicle was completed and ready for collection, this never happened, I had to call to find out myself.When I collected my vehicle the person who handed my keys back apologised that my car had not been washed ..... I wasn't actually expecting it to have been washed, so ironically she raised my expectations and let me down at the same time.

Better communication when waiting in the lounge to have my car serviced. I waited 2.5 hrs.I subsequently found out that the service had been completed in 1hr 50 min. Nobody told me this. I just sat. I was not happy at the time but did get a full apology.

From beginning to end the service and communication was absolutely superb. Considering I purchased the car over the internet without viewing the car - the outcome was even better than I had expected. The delivery took place a few days after the confirmed deal …….. driver was first rate. I would thoroughly recommend this company and it’s staff without reservation.

Ryan was excellent to deal with. Please pass on my thanks to him. We had to move the initial appointment, but that was done very amicably - and no problem for me. I didn't talk about a service plan, as the car is at the expiry of it's lease with MB Finance, and my service plan was finished at the end of the third year (of four).

Apart from the excellent cars, it’s the service we get from Ryan and his colleagues at Lookers, Worcester that has kept us as customers for 21 years +.