I always book a "Waiting" service and use the great office facilities at the Worcester Centre to work while I wait. The team always very friendly and helpful.
Verified User
•
Sep 26, 2022
5.0/5
5.0/5
Factory recall. Completed in a timely manner and vehicle kindly cleaned ready for departure.
Verified User
•
Sep 26, 2022
5.0/5
5.0/5
Very efficient and friendly service staff. Thank you
Verified User
•
Sep 22, 2022
4.0/5
4.0/5
Hi thereOverall service was good . However very disappointed to find that my extended warranty doesn’t cover intelligent light system and you expect me to pay over 1000 pounds for the complete head lamp.This is unacceptable, the intelligent light system has failed due to poor manufacturing parts, this isn’t my fault and should be covered under warranty. I have reported this to trading standards to see where I stand considering the huge sums of money I pay in warranty and service plansThanks
Verified User
•
Sep 22, 2022
5.0/5
5.0/5
Elaine who booked my car in and out was extremely helpful.
Verified User
•
Sep 22, 2022
5.0/5
5.0/5
I would have liked an option for an internal valet ...
Verified User
•
Sep 21, 2022
5.0/5
5.0/5
I would just say the sales executive Matthew Heels was is a credit to mercedes Worcester and the buying experience was amazing 👏
Verified User
•
Sep 20, 2022
5.0/5
5.0/5
Great communication and work!
Verified User
•
Sep 20, 2022
4.0/5
4.0/5
Hospitality in the waiting area has been reduced to an almost nonexistent serviceNo magazines no brochures no cake, just a coffee machine and minute biscuitsBetter at Skoda not good enough for Merc
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I always book a "Waiting" service and use the great office facilities at the Worcester Centre to work while I wait. The team always very friendly and helpful.
Verified User
•
Sep 26, 2022
5.0/5
5.0/5
Factory recall. Completed in a timely manner and vehicle kindly cleaned ready for departure.
Verified User
•
Sep 26, 2022
5.0/5
5.0/5
Very efficient and friendly service staff. Thank you
Verified User
•
Sep 22, 2022
4.0/5
4.0/5
Hi thereOverall service was good . However very disappointed to find that my extended warranty doesn’t cover intelligent light system and you expect me to pay over 1000 pounds for the complete head lamp.This is unacceptable, the intelligent light system has failed due to poor manufacturing parts, this isn’t my fault and should be covered under warranty. I have reported this to trading standards to see where I stand considering the huge sums of money I pay in warranty and service plansThanks
Verified User
•
Sep 22, 2022
5.0/5
5.0/5
Elaine who booked my car in and out was extremely helpful.
Verified User
•
Sep 22, 2022
5.0/5
5.0/5
I would have liked an option for an internal valet ...
Verified User
•
Sep 21, 2022
5.0/5
5.0/5
I would just say the sales executive Matthew Heels was is a credit to mercedes Worcester and the buying experience was amazing 👏
Verified User
•
Sep 20, 2022
5.0/5
5.0/5
Great communication and work!
Verified User
•
Sep 20, 2022
4.0/5
4.0/5
Hospitality in the waiting area has been reduced to an almost nonexistent serviceNo magazines no brochures no cake, just a coffee machine and minute biscuitsBetter at Skoda not good enough for Merc