Yes when I originally contacted Mercedes Benz to book my car in for a recall I was told by the women who booked it in for me that there was no courtesy cars available at all and she was vague and couldn’t tell me how long I would be waiting for the repair. After booking with her my partner called back 5 minutes later and spoke to someone different and they said in actual fact they did have courtesy cars available and a earlier date available and booked me in. The customer service from her was disgusting, as a loyal customer we should be treated equally to all others. The guy who rebooked and also sorted the courtesy car was really helpful and on the day of the recall all the staff who were there on the day were brilliant and helpful. Really informative and kept me updated, also made sure my car was ready for the time stated in fact it was earlier which was a bonus. They were accommodating to the time I had to collect my son from school in the afternoon. Brilliant customer service from them. Thank you.

Where are the chocolate muffins?

very expensive. discount could be given to regular customers.

Very satisfied with experience and will continue to use this dealership presently have a 3year service plan which I feel is value for money.

went into the dealer to book my vehicle in for a repair, and check it was covered under the warranty, but was sent away to book it in over the phone

Absolutely brilliant service and really helpful staff from entry to exit!

Ryan Henley of the Worcester branch who served me was very professional and gave a great service

Excellent, consist and highly professional team. Many thanks.

My car was in for a recall for passenger airbag. Which was done. Then whilst driving the car I noticed the time was wrong on the dashboard. So had to resubmit all the time and date.

Service department rang when my car was ready to collect it was washed and repaired to my satisfaction. It’s always a pleasure to deal with lookers Worcester service department .