Mercedes-Benz of Worcester
4.8/5
4.8 /5
2,024 Verified Reviews
Hindlip Ln, Hindlip, Worcester, Worcester, WR3 8SB, GB
01905 450200
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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2,024 Verified Reviews
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5.0/5
5.0 /5
Excellent service throughout
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4.0/5
4.0 /5
Communication with Simon direct good However when bringing car in and collecting I would have preferred to see member of team to discuss although there were no issues with car However did not feel valued walking in and took time to find my paperwork - started to discuss a recall that was not the recall I had expected and then realised it was software update Very quick discussion when collected vehicle and paid Disappointed with courtesy extended here and may well return to Solihull Service as staff always more attentive Had to find my own car outside no big deal but altogether disappointing
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5.0/5
5.0 /5
I was very impressed by your overall performance. The booking was simple . Rick who collected and returned my car was charming and the follow up to pay my Bill was almost painless! Many thanks.
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5.0/5
5.0 /5
My air con system was not working and I was asked to bring my vehicle into the dealership for examination. I did request that my vehicle be picked up from my home address but was told this would incur additional charges, despite being on a service plan. I was told by Ryan at Worcester Mercedes this was not the case and my vehicle should have been collected. Please ensure that from a customer service perpective your booking teams are aware of your services that are free with a new vehicle under warranty and that customers are not given incorrect advice My vehicle is booked in for repair and will be be picked up from my home address. Thanks….. Mike
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4.0/5
4.0 /5
I picked up a courtesy car which was not clean. I would expect the vehicle to be cleaned before a customer used it.
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5.0/5
5.0 /5
Excellent Service Experience as usual
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5.0/5
5.0 /5
I still don’t have my car back after all these months.
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5.0/5
5.0 /5
Simon made the experience for me. He made the experience so easy and quick and I cannot recommend him enough. An amazing sales man!
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5.0/5
5.0 /5
Excellent service
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5.0/5
5.0 /5
Booking reminder text before the day of the appointment would have been helpful As soon as I made the booking I received a confirmation e-mail - perfect - but then I received a phone call from your call centre also confirming the booking - this was unnecessary Was only in for MOT but cleaned the car as well so overall very happy