There were no courtesy cars available. I have telephoned about the possibility of renewing the guarantee and could not speak to anyone about it.

Service was a recall and was as I would expect from Mercedes, miss my tin of boiled sweets😄

Emily in the service department at Worcester has looked after our needs for a long period oftime which deserves our greatfull thanks.

I booked a service via the booking line number, a confirmation email or text would have been very helpful to confirm the date and time etc. No communication received between booking and turning up at the dealership

When I arrived at the Dealership to book the car in I mentioned that there were warnings lights coming up. I was (quite curtly in my view) asked if I had extended warranty. When I replied that I did not, I was quickly shut down and told that diagnostics started at £146.I understand this if you are walking in and asking the question that there would be a cost associated.But I was a repeat customer, and am on a service plan. I was booked to have new tyres (indeed ended spending more than a thousand pounds over and about the service), I am not sure what your costs are for plugging in the computer to look at diagnostics... but surely if work is needed this is a loss leader?It may have been more appropriate to question (or just listen to) what the warnings were (the engine coolant was pertinent to the service like AddBlu would have been), rather than just shutting the conversation down.Maybe you could look at a dialogue protocol to present it to customers better?

Very straightforward experience - booked a waiting slot for the service, arrived, service done on time.

sales staff very helpful

My car was booked in at 1.30pm, a recall, but due to the threat of Road closures I was an hour early at 12.30. The job was finished by 1.15pm, excellent

Good fast work and a clean car on collection

I had to wait 3 hours in the service waiting room. I was advised it could take up to 2.5 hours so decided to work. However the Wi-Fi was useless so I was unable to work. The actual work on the car only took around 60-90 minutes and the rest of the time I was waiting for the car to go through the washing process. I was told it had been forgotten and then it still took another 40 minutes for a very basic swill over. Not very impressed as the garage was very quiet.