A very enjoyable handover. Thank you

I received support from both the dealer (Lookers Worcester) and customer services in dealing with a re-call notice from Mercedes UK. The re-call notice required more work than anticipated but the dealer provided a courtesy car and returned my vehicle to my home address when completed as I had tested +'ve with Covid.

No contact from dealership for the return of vehicle time, hence I was out, so no handover.Key & docs pushed through letterbox

Ed Cheshire and Mike Harris were excellent throughout.

Tried Marshall’s Mercedes first they were awful .. Micheal Harris from Worcester Mercedes was brilliant from start to finish and sorted everything out in no time

Staff were very helpful and the environment is very welcoming.

Mike Langford managed the whole deal in a professional, courteous manner. He took interest in me and presented himself positively with a smile , which the whole experience satisfying. No pressure, at my pace. Thank you Mike.I would also like to mention Luke and Will who also provided support during my visits.Keep up the great customer service ethic. Very pleasing to deal with Lookers Mercedes Worcester.

Yes when I originally contacted Mercedes Benz to book my car in for a recall I was told by the women who booked it in for me that there was no courtesy cars available at all and she was vague and couldn’t tell me how long I would be waiting for the repair. After booking with her my partner called back 5 minutes later and spoke to someone different and they said in actual fact they did have courtesy cars available and a earlier date available and booked me in. The customer service from her was disgusting, as a loyal customer we should be treated equally to all others. The guy who rebooked and also sorted the courtesy car was really helpful and on the day of the recall all the staff who were there on the day were brilliant and helpful. Really informative and kept me updated, also made sure my car was ready for the time stated in fact it was earlier which was a bonus. They were accommodating to the time I had to collect my son from school in the afternoon. Brilliant customer service from them. Thank you.

Where are the chocolate muffins?

very expensive. discount could be given to regular customers.