Sales and receptionist very helpful but problems in getting to talk to him as very short staffed and when trying to purchase a wanted car it can be frustrating however no blame with the salesman and always able to speak with a very polite and helpful receptionist
Verified User
•
May 20, 2022
4.0/5
4.0/5
Needed new types, you had no stock, I went to another local garage and had two new types fitted.
Verified User
•
May 20, 2022
5.0/5
5.0/5
Having to wait for a replacement emission sensor.
Verified User
•
May 20, 2022
4.0/5
4.0/5
Service Reception lady was polite and efficient. The lady in the office found out answers to any queries I had. Overall very good.
Verified User
•
May 19, 2022
5.0/5
5.0/5
Super customer service at Worcester, previously used Stourbridge branch however, now use Worcester (although further away) as the service provided is poles apart
Verified User
•
May 18, 2022
5.0/5
5.0/5
Staff helpful was excellent to have the report of the car
Verified User
•
May 16, 2022
5.0/5
5.0/5
Service staff very pleasant and helpful and work was carried out to my satisfaction. Although the original booking was made via the call centre and tha person I dealt with was extremely efficient, I would have preferred it if I could have spoken to the onsite team.
Verified User
•
May 16, 2022
5.0/5
5.0/5
Didn't get a video to show me the issue but it was explained to me.
Verified User
•
May 15, 2022
5.0/5
5.0/5
Great Service, Friendly Approachable Staff.
Verified User
•
May 13, 2022
5.0/5
5.0/5
We dealt with Will who was extremely helpful and helped us to complete the process quickly. We would definitely recommend and friends and family to this Mercedes dealership and to speak to Will for a great service.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Sales and receptionist very helpful but problems in getting to talk to him as very short staffed and when trying to purchase a wanted car it can be frustrating however no blame with the salesman and always able to speak with a very polite and helpful receptionist
Verified User
•
May 20, 2022
4.0/5
4.0/5
Needed new types, you had no stock, I went to another local garage and had two new types fitted.
Verified User
•
May 20, 2022
5.0/5
5.0/5
Having to wait for a replacement emission sensor.
Verified User
•
May 20, 2022
4.0/5
4.0/5
Service Reception lady was polite and efficient. The lady in the office found out answers to any queries I had. Overall very good.
Verified User
•
May 19, 2022
5.0/5
5.0/5
Super customer service at Worcester, previously used Stourbridge branch however, now use Worcester (although further away) as the service provided is poles apart
Verified User
•
May 18, 2022
5.0/5
5.0/5
Staff helpful was excellent to have the report of the car
Verified User
•
May 16, 2022
5.0/5
5.0/5
Service staff very pleasant and helpful and work was carried out to my satisfaction. Although the original booking was made via the call centre and tha person I dealt with was extremely efficient, I would have preferred it if I could have spoken to the onsite team.
Verified User
•
May 16, 2022
5.0/5
5.0/5
Didn't get a video to show me the issue but it was explained to me.
Verified User
•
May 15, 2022
5.0/5
5.0/5
Great Service, Friendly Approachable Staff.
Verified User
•
May 13, 2022
5.0/5
5.0/5
We dealt with Will who was extremely helpful and helped us to complete the process quickly. We would definitely recommend and friends and family to this Mercedes dealership and to speak to Will for a great service.