Coffee could be stronger

BEYOND BRILLIANT; WE HAVE HAD 5 CARS FROM WORCESTER OVER 20 YEARS; 4 OF THEM NEW.COULD I RESPECTFULLY ASK THAT THE MD OF MERCEDES UK FORWARDS THIS EMAIL TO HQ IN GERMANY, AND THE DEALER PRINCIPAL IN WORCESTER.A TRULY OUTSTANDING EXPERIENCE, AND DEDICATION TO CUSTOMER IS EXEMPLARY.PLEASE COPY THIS IN ANY FEEDBACK OR LITERATURE FOR ADVERTISING PURPOSES, WORLD WIDE.

Took out service plan when purchased the vehicle last July will use you when service required.

Happy with service provide. Thank you.

Just a bit more communication about the progress followed by an estimated completion time

Very good - as usual

Fast and friendly service. Vehicle went in for two recalls - work was completed quickly and I was kept up to date at all times.

I am very pleased with the service and the work completed at the Worcester branch.

No all good

My E class has had major problems, the latest it would appear, is it needs a new gearbox.This is not the fault of lookers, but Mercedes’s.I feel that your dealership has done everything it can to resolve the on going problems, but feel let down by the quality of the marque.Last year I spent over 3 months without the car, for a brake issue to be resolved. The engine had to be removed then, as indeed it will again for the new gearbox.Not what I expected from a high end brand and a nearly new car and still with only 12000 miles on the odometer.