Excellent service delivery as always. Friendly, helpful staff who were not pushy at all.
Verified User
•
Sep 24, 2020
4.0/5
4.0/5
Internal service team really helpful, work carried out on time and good clear instruction of the work that's been done, my only small issue is that I have been used to having the car collected so I can be in the office, however I do appreciate that since COVID precautions are required, I still look forward to the day we can get back to normal
Verified User
•
Sep 23, 2020
5.0/5
5.0/5
Customer service was good,. All work carried out satisfactorily. Only disappointment was no tin of sweets left in the car!
Verified User
•
Sep 23, 2020
5.0/5
5.0/5
Despite Covid 19 restrictions, all went well with the service and MOT and the problems I mentioned were dealt with. The wait was not as long as I had expected.
Verified User
•
Sep 21, 2020
4.0/5
4.0/5
Not the warm,comfortable environment that one has appreciated so much in the past.
Verified User
•
Sep 18, 2020
4.0/5
4.0/5
I knew what I wanted and James was able to hunt down the exact model. I was surprised that the test drive vehicle had a flat battery and the alternative had not had its pre sale check so I had to go back for a test drive. However this is the time of Covid 1c9 but even so I should have thought someone would have tested the vehicles. It takes a long time to have the paperwork processed so I was there a long time on both occasions a) to place the order and b) to collect the vehicle so if there is a way to do this in a more timely manner I would be pleased. Itsnmot so important for a retired client but when I was working I would have found this irritating to have to sit there for so long. The sales man, James was very friendly and accommodating and he was helpful on the handover in setting up a lot of the on board IT.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Excellent service delivery as always. Friendly, helpful staff who were not pushy at all.
Verified User
•
Sep 24, 2020
4.0/5
4.0/5
Internal service team really helpful, work carried out on time and good clear instruction of the work that's been done, my only small issue is that I have been used to having the car collected so I can be in the office, however I do appreciate that since COVID precautions are required, I still look forward to the day we can get back to normal
Verified User
•
Sep 23, 2020
5.0/5
5.0/5
Customer service was good,. All work carried out satisfactorily. Only disappointment was no tin of sweets left in the car!
Verified User
•
Sep 23, 2020
5.0/5
5.0/5
Despite Covid 19 restrictions, all went well with the service and MOT and the problems I mentioned were dealt with. The wait was not as long as I had expected.
Verified User
•
Sep 21, 2020
4.0/5
4.0/5
Not the warm,comfortable environment that one has appreciated so much in the past.
Verified User
•
Sep 18, 2020
4.0/5
4.0/5
I knew what I wanted and James was able to hunt down the exact model. I was surprised that the test drive vehicle had a flat battery and the alternative had not had its pre sale check so I had to go back for a test drive. However this is the time of Covid 1c9 but even so I should have thought someone would have tested the vehicles. It takes a long time to have the paperwork processed so I was there a long time on both occasions a) to place the order and b) to collect the vehicle so if there is a way to do this in a more timely manner I would be pleased. Itsnmot so important for a retired client but when I was working I would have found this irritating to have to sit there for so long. The sales man, James was very friendly and accommodating and he was helpful on the handover in setting up a lot of the on board IT.