Very impressed with service thank you.

Good customer service

Reg: BK18LWRTel: 07742 922641Email: paulwoodywoodward46@gmail.comMercedes Benz of WorcesterCustomers also booked for the 18/2/26My seniors were also made aware of this as it was happening but we couldn't do anything bar await Worcester.RegardsJames BrooksCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Customer FeedbackSent: 11 February 2026 1:46 PMTo: James BrooksCc: Customer FeedbackSubject: RE: BK18LWRAfternoonCan you provide further details, eg. Dealership, customers reg, customer contact details.RegardsFrom: James BrooksSent: 11 February 2026 13:29To: Customer FeedbackSubject: Re: BK18LWRGood AfternoonEssentially the customer keeps messaging me as site is not responding to them nor me.I Had set the customer up for a service plan but we have had no record of the Trans oil and filter change being done so I advised they may be charged as it won't be under the plan but they argued they've always had a plan and were never told they needed this, I said I can't waver any fees or check what they wanted me to so I directed it to site by phoning, they answered but said send an email, I did, no reply to me or customer, and I sent follow ups after customer complained to me.Customer complaining they haven't heard from site and asking me to do something but I have done all I can so they asked for the complaints line which I provided and sent a further email to site and still heard nothing.This was all the information I have had, I'm unaware if site have tried contacting customer but I have not personally heard from siteKind regardsJames BrooksCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Customer FeedbackSent: 11 February 2026 12:13 PMTo: James BrooksCc: Customer FeedbackSubject: FW: BK18LWRHi JamesHope you are well!We had the below email from a customer; please can you take a look and pass over any details you have.Kind regardsFrom: Paul WoodwardSent: 11 February 2026 11:34To: Vehicle ComplaintsSubject: BK18LWRExternal Sender: Confirm legitimacy before acting.I would like to register a complaint please . However James Brooks is aware of it in your contact centre.You can get all the details from him as he can't apparently register my complaint I have to do it direct.Thank you.Paul Woodward

Noone contacted me or sent me any information on availability

My enquiry was dealt with quickly and professionally.

No one came back to me post call ref car I was enquiring to buy and possible px valuation against it

Very helpful telephone conversation

I selected that I was looking to change my car in 3 to 6 months not now so this was a wasted call. I will be back in touch around April

Follow up call from Jacob to my on line enquiry was throughly and comprehensively answered. Jacob even took the time to find out some additional information which he subsequently updated me with. Whilst I am not in a position to progress with my enquiry, Jacob kindly provided me with his contact details to allow me to revisit at a future date.

No response back following our initial enquiry.