Terrible car purchase. Our fault we paid over the odds and now have substantive negative equity. That said Sytner have substantially higher price. have offered significant

I was in your showroom looking to negotiate on buying a used Mercedes EQC. The salesman lacked knowledge on the product and had to keep going away to get answers. I was introduced to Raj the sales manager I offered the opportunity for them to sell me the car and what the best deal till they could offer to have the salesman return from speaking to Raj to tell me that actually there was no deal and he just put the price of the car by £190 because he priced it wrong but then offered me £150 off I walked out of the showroom disgusted by the way that I was treated you should sack the sales manager. It’s the most reversed psychology example that failed that I’ve ever seen and four weeks on the car is still for sale you could’ve sold it there and then if you were prepared to do a deal and you did not.

This is the second survey I have completed recently perhaps you should look at the first one and the reason I gave this score. I request that you stop all contact and all my enquiry details removed.

Charley was very helpful, clear and not pushy at all. Provided clear options for consideration and will be in touch in the new year.

No follow up was made after my online enquiry i personally visited site to progress my enquiry. Had to provide alot of information before being allowed to look at vehicle.

Very good service

N/a

Your staff were very courteous and had a relaxed approach to me and put me under no pressure. Lucy's knowledge was fantastic and answered all my questions.

John's customer service was brilliant He was so lovely and patient, just great. He welcomed us before we'd even walked through the door. Great service, so much better than Audi & VW who ignored me when walking around their show room.

Friendly, informative and welcoming the lady that helped us was outstanding, I believe her name was Lucy!