A;; staff were friendly, knowledgeable and very helpful
Verified User
•
Oct 20, 2025
1.0/5
1.0/5
We were looking to change our current vehicle and pay cash, however we had to go through the whole routine of Finance payments, then got to the end and thought that your valuation of our current vehicle was far too low, we deduced that you wished to make more than a reasonable margin on our part exchange to make up for us not taking out finance. If you had made a reasonable offer you would have had a new sale, made some margin on our vehicle and both parties would be happy. We said to the Sale representative that the offer was too low and come back to us if you were able to get a more reasonable offer, yet they continued to call at least 4 or 5 times afterwards if we were interested but no revised offer. We just feel you were being too far from wanting to make a deal, we can only deduce you want to sell Finance.
Verified User
•
Oct 15, 2025
4.0/5
4.0/5
Salesperson (Lucy) I dealt with was very good and helpful, car I was interested in was out of fuel and took ages for the manager to get it sorted out.
Verified User
•
Oct 14, 2025
5.0/5
5.0/5
Jacob was really helpful and knowledgeable on all the different models and specs
Verified User
•
Oct 14, 2025
1.0/5
1.0/5
I am still waiting for someone to contact me.
Verified User
•
Oct 9, 2025
5.0/5
5.0/5
Listened to
Verified User
•
Sep 29, 2025
5.0/5
5.0/5
i told the person on the phone what I wanted and he knew what it was. i have subsequently had a call from a dealer and this was good.
Verified User
•
Sep 17, 2025
5.0/5
5.0/5
Simon was very helpful sourcing the car I was looking for. 5 stars for his excellent customer service experience.
Verified User
•
Sep 15, 2025
5.0/5
5.0/5
Friendly and professional service
Verified User
•
Sep 6, 2025
5.0/5
5.0/5
First class people made me feel very welcome thank you
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
A;; staff were friendly, knowledgeable and very helpful
Verified User
•
Oct 20, 2025
1.0/5
1.0/5
We were looking to change our current vehicle and pay cash, however we had to go through the whole routine of Finance payments, then got to the end and thought that your valuation of our current vehicle was far too low, we deduced that you wished to make more than a reasonable margin on our part exchange to make up for us not taking out finance. If you had made a reasonable offer you would have had a new sale, made some margin on our vehicle and both parties would be happy. We said to the Sale representative that the offer was too low and come back to us if you were able to get a more reasonable offer, yet they continued to call at least 4 or 5 times afterwards if we were interested but no revised offer. We just feel you were being too far from wanting to make a deal, we can only deduce you want to sell Finance.
Verified User
•
Oct 15, 2025
4.0/5
4.0/5
Salesperson (Lucy) I dealt with was very good and helpful, car I was interested in was out of fuel and took ages for the manager to get it sorted out.
Verified User
•
Oct 14, 2025
5.0/5
5.0/5
Jacob was really helpful and knowledgeable on all the different models and specs
Verified User
•
Oct 14, 2025
1.0/5
1.0/5
I am still waiting for someone to contact me.
Verified User
•
Oct 9, 2025
5.0/5
5.0/5
Listened to
Verified User
•
Sep 29, 2025
5.0/5
5.0/5
i told the person on the phone what I wanted and he knew what it was. i have subsequently had a call from a dealer and this was good.
Verified User
•
Sep 17, 2025
5.0/5
5.0/5
Simon was very helpful sourcing the car I was looking for. 5 stars for his excellent customer service experience.
Verified User
•
Sep 15, 2025
5.0/5
5.0/5
Friendly and professional service
Verified User
•
Sep 6, 2025
5.0/5
5.0/5
First class people made me feel very welcome thank you