Not enough information from Mercedes about build date slippage. Nearly bought another make when getting frustrated.

The staff are very helpful and professional, let me have a great experience in the shop.

I had a few garages look into why the EML light was coming on and how to fix it but all to no avail. I asked mercedes to check it out and they gave me a thorough picture of what the problem was. We discussed a plan to fix the issue and after the work involved was carried out the cost was fair and reasonable.

Everyone was very helpful

I was asked i I wished to wait for the error message to be reset and that it would be around an hour so I chose to wait. In fact it took 2.5 hours and whilst I had taken plenty of reading material this did not manage my expectations in advance. Luckily I managed to get away in time for my next appointment at least with a video of the vehicle inspection and a clean car and work competed without charge.

Excellent professional service.

Advisor Simon very informative and helpful, gained my confidence.

Managed to fit me in at a time that suited me at very short notice due to sudden unforeseen issue with car. Sorted out problem very well at reasonable price. Staff very good throughout.

Good communication. Service completed as expected, plus car clean. also advised of tyre problem with video to back up the problem. Good price for replacement tyre.

Kept well informed with what was happening Elaine on reception was very helpful and polite