MB Breakdown and recovery were shocking. I was given conflicting advice and then let down. I called Elaine and Worcester MB service team. She told me what to do. I got the car into the service department and then Elaine went into action sorting out tyre orders and the courtesy car via Europcar. Then, when Europcar let me down, she swung into action again to help me with that. I ended up being in the show room for over 2 hours. Elaine even offered me some snacks from her snack draw becasue I had missed breakfast! Elaine is an abolsute star - employee of the month! Service like that is why I am happy to be a Lookers MB customer and when I finally have to replace my current E Class it will be for another car from the team at Worcester. Please can you ensure this feedback is passed to the Worcester management team and to Elaine.

Really well managed and efficient service all round with good people, thank you.

It’s been for the past service given always good. Regards Mike

staff all very efficient and friendly very pleased that I was kept informed of progress and possible options should the fault been more problematic than first assumed

Staff at Mercedes Worcester are excellent. Cannot fault them. Friendly. Keep you up to date with how things are going. Coffee is nice as well.

Welcoming and helped me with everything that I needed.

Very efficient and I do like the health check videos.

Everyone was very helpful. Especially Elaine. From coming in on the back of a truck to driving off with two new tyres and a replacement recall part was only a matter of a few hours when I was expecting it to be a couple days at least.

Fitted vehicle in at very short notice and solved problem immediately.

Punctual and good communication