Lucy in sales was friendly and helpful enough but her colleagues in the parts and service department are far less impressive, in fact not at all impressive. The person who collected the wrong car for me to have a 48 hour test drive in deserves a special mention also.
Verified User
•
Nov 14, 2025
5.0/5
5.0/5
Mike Harris was extremely helpful, nothing was too much trouble.
Verified User
•
Nov 13, 2025
5.0/5
5.0/5
Great response and help with my enquiry.
Verified User
•
Nov 11, 2025
5.0/5
5.0/5
Lucy was most helpful and professional
Verified User
•
Nov 7, 2025
4.0/5
4.0/5
Because it fulfilled what I needed.
Verified User
•
Nov 7, 2025
1.0/5
1.0/5
I was disappointed, as I intended to purchase a E300hybrid AMG line but was told that I could not order at this time, it may be possible in December. I intended to pay cash but I wanted my car to be built in Germany. I have a Mercedes E350 e hybrid self charging vehicle which is valued at 21,000, I have a service contract and extended warranty plus a years subscription with the sat nav. I also have Mercedes cameras front and back, fitted by my dealer. I felt that my order was not taken seriously, as the car I intended to purchase is 85,000. Rev Roy Rogers.
Verified User
•
Nov 7, 2025
5.0/5
5.0/5
Excellent sales advisor, helpful, friendly, not pushy.
Verified User
•
Nov 3, 2025
5.0/5
5.0/5
all good
Verified User
•
Nov 3, 2025
1.0/5
1.0/5
I had the approval for 13% apr but the agent insisted that they could get an approval from their side for 11%. Unfortunately that got rejected and due to the delay my 13% preapproved loan offer expired.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Lucy in sales was friendly and helpful enough but her colleagues in the parts and service department are far less impressive, in fact not at all impressive. The person who collected the wrong car for me to have a 48 hour test drive in deserves a special mention also.
Verified User
•
Nov 14, 2025
5.0/5
5.0/5
Mike Harris was extremely helpful, nothing was too much trouble.
Verified User
•
Nov 13, 2025
5.0/5
5.0/5
Great response and help with my enquiry.
Verified User
•
Nov 11, 2025
5.0/5
5.0/5
Lucy was most helpful and professional
Verified User
•
Nov 7, 2025
4.0/5
4.0/5
Because it fulfilled what I needed.
Verified User
•
Nov 7, 2025
1.0/5
1.0/5
I was disappointed, as I intended to purchase a E300hybrid AMG line but was told that I could not order at this time, it may be possible in December. I intended to pay cash but I wanted my car to be built in Germany. I have a Mercedes E350 e hybrid self charging vehicle which is valued at 21,000, I have a service contract and extended warranty plus a years subscription with the sat nav. I also have Mercedes cameras front and back, fitted by my dealer. I felt that my order was not taken seriously, as the car I intended to purchase is 85,000. Rev Roy Rogers.
Verified User
•
Nov 7, 2025
5.0/5
5.0/5
Excellent sales advisor, helpful, friendly, not pushy.
Verified User
•
Nov 3, 2025
5.0/5
5.0/5
all good
Verified User
•
Nov 3, 2025
1.0/5
1.0/5
I had the approval for 13% apr but the agent insisted that they could get an approval from their side for 11%. Unfortunately that got rejected and due to the delay my 13% preapproved loan offer expired.