I booked my car in for what I was under the impression was a one hour diagnostic. I took the car in at 9.25 ( told between 8 and 10 am) after two hours I went to the desk and enquired and was told that the car was there for the day and they thought I had gone. I explained I never had any intention that the car was to be there all day and I was under the impression it was to be checked and then I would be told the outcome . After two hours my car was still in the car park. I then had to ask a friend to collect me. I received a call and was told to fetch at 15.00hrs. I arrived back at 15.40 and saw my car just entering the car wash.( I would have been waiting again ) . The lady on reception Elaine recalled and listened to my phone conversation and confirmed that my booking had been arranged incorrectly and that I was not told it would be there all day. I initially would have preferred to take the car the following week as it would have suited me better with work commitments however it was requested I took it in my only day off which was Friday 16 th Jan. I collected the car and paid the bill .I would like to say the service was very poor from start to finish . On my first enqiry two hours after being in the showroom and the problem coming to light it was not suggested that the diagnostic be done as a matter of urgency due to the inconvenience. As a result the whole of my day was waisted and my friend was inconvenienced .I would also like to say that I am not truly sure that the 1.4 liters of overfilled oil sits well with me. I had the car serviced in July 2025 and only approx 5 times did the light come on saying the engine oil needed reducing. Is it not possible if it was that overfilled I would have noticed other symptoms.I await your response as I feel very underwhelmed by the service received from a brand like Mercedes

Attentive and helpful.

Pre sale service good and attentive in centre (as expected to try and achieve sale). Post sale service and communication 1/10. False promises from sales rep up to management level. No urgency amongst any staff, management included, to rectify situation, lots of hand offs and excuses giving a ‘not my problem’ feeling. Customers who don’t purchase are just as important as those who do. Future lookers customer now lost.

friendly contact gave all the info I required and arranged test drive, only fault was poor part exchange value

I'll not respond to this enquiry for the following reason.The service from your staff was exemplary, very attentive at reception, service reception and your technician, couldn't be faulted.However after several visits to your Worcester outlet I find that the two Disabled Spaces are taken up with either cars for collection or cars from the valeting bay.This isn't acceptable and could easily be remedied with a either instructions to staff, or a can of paint.

Pleasant staff but unable to test drive vehicle on my insurance. Was asked to agree to a totally unacceptable insurance excess condition.

Looking at changing vehicles soon. Professional communication.

Prompt and friendly...

Lucy worked hard to get the deal I needed, sadly, the high level of negative equity in a 2 year old GLC300 AMG was too high to make the numbers work. This is the first time in a decade that I have looked to change cars after two years to find this factor stopping me. Not the best position and totally disillusioned with Mercedes.

Terrible car purchase. Our fault we paid over the odds and now have substantive negative equity. That said Sytner have substantially higher price.have offered significant