Whereas I was only expecting a diagnosis of the issue in question, the problem was both identified and fixed. However the lack of a progress update during the time stops me giving this a five start rating

Another good experience of Worcester Mercedes, car collected from my home and on time ,, very professional driver courteous and friendly. Car went into the workshop and work carried out under my extended used approved warranty, I was kept updated on progress by Jamie who was excellent on explaining what was required. Car repaired and delivered back to my home by same original driver. Great service.

The issue was resolved and repaired very quickly, and with as little hassle as possible. Staff were polite and courteous

Your staff are polite and knowledgeable. It was a pleasure to walk in to your showroom and be greeted straight away by a smiling happy person.

impressed with service and facilities

All the work was carried out promptly and I was able to take the car back earlier than I anticipated

Good customer service

I was really happy with the service that I have received from the staff . I have used Mercedes dealerships for years and this has been the better experience , pity you’re not nearer to bring my car in for services etc 😊 a particular thank you to Adrian

Very efficient handover . GAP insurance completed. New car filled with fuel.

Very informative, Extremely helpful.