No follow up was made after my online enquiry i personally visited site to progress my enquiry. Had to provide alot of information before being allowed to look at vehicle.

Very good service

N/a

Your staff were very courteous and had a relaxed approach to me and put me under no pressure. Lucy's knowledge was fantastic and answered all my questions.

John's customer service was brilliantHe was so lovely and patient, just great. He welcomed us before we'd even walked through the door. Great service, so much better than Audi & VW who ignored me when walking around their show room.

Friendly, informative and welcoming the lady that helped us was outstanding, I believe her name was Lucy!

Hi Antonio,We spoke on Tuesday 25th November at 17:19 regarding the issues with my account and the incorrect paperwork. As mentioned on the call, the documentation you sent out had the wrong door number, which led to a data breach, a stranger on my road opened and read the letter, which contained all of my personal and vehicle information. This is obviously quite serious and has caused me genuine concern.We also discussed that the service plan was meant to be delayed by one month, but this was not actioned and I was still charged.During our conversation, you kindly apologised for these errors and mentioned arranging an AMG courtesy car as a gesture of goodwill. Initially we discussed a weekend; however, due to the severity of the breach and the inconvenience caused, I requested the AMG courtesy car from 19th December to 4th January 2026. You said you would look into this and get back to me, but I haven’t heard anything yet, so I’m following up.Please let me know the progress on both the courtesy car arrangement and the corrections to my account.

Communication! After the initial inquiry I was promised a call back the same day, two days later I was finally contacted, after a further discussion I was again promised a call back, two days later guess what, nothing!

Good job!

quick response and professional advise