Good service desk and good engineer explaining health check

Great customer service , fast service , everything was nice a clean when I drove off , and I got a tin of sweet. That's a nice touch

Extremely professional and helpful.

Responded positively and immediately to my request for an immediate retest following mot failure. I was offered an appointment straightaway and was dealt with promptly on what was obvious a very busy day

Both Simon and Mike were great, they answered all the questions I had and nothing was too much trouble. The sales process was also very easy and not at all pushy or intimidating.

The collection service was first class. The Service Manager explained everything in detail and the vehicle was returned valeted and on time

My alarm was going off often in the night disturbing my sleep but also my neighbours! When I finally got to speak to the service department they explained how busy they were but to drop my car off and they’d try to have a look that day. They phoned later with the problem and a quote, had all the parts so completed the job the same day. Friendly and efficient staff, on the service reception and the phone.

My first impression over the phone with one of advisors was very surprising in a good way. Booking and repair was done almost straight away. All of stuff deserves 5+ star for being helpful, profesional and friendly

From the moment I set foot in Worcester Mercedes-Benz I felt apart of a family, all my needs were met and surpassed by the team and nothing was too big or small to ask. Special mention to Simon for finding my dream car x

Friendly fast service