I was generally pleased with the experience that I had but I felt it took a lot of questioning to be satisfied with a concern I had about my car. I was also a little surprised that there seemed to be less interest in replacing a component on my car to address the issue even though I would have been willing to pay for it and I felt replacing the part was probably reasonable considering the milage on the car.
Verified User
•
Dec 13, 2023
5.0/5
5.0/5
Quickly fixed the car
Verified User
•
Dec 11, 2023
4.0/5
4.0/5
Well organised,smart showroom
Verified User
•
Dec 8, 2023
5.0/5
5.0/5
Brilliant customer service as usual.
Verified User
•
Dec 8, 2023
5.0/5
5.0/5
Both Peter and Simon very pleasant to deal with. Job was done on time, no hassle and all very smooth which has not been my experience often at other Mercedes dealer
Verified User
•
Dec 7, 2023
4.0/5
4.0/5
Very helpful and professional
Verified User
•
Dec 7, 2023
5.0/5
5.0/5
Very helpful and sorted plan quickly and efficiently.
Verified User
•
Dec 6, 2023
5.0/5
5.0/5
Great customer service - a bit more expensive than independent garage but worth it in my opinion
Verified User
•
Dec 5, 2023
5.0/5
5.0/5
Excellent friendly staff. I was a waiting job and the work on my car was compete promptly. Clean and comfortable facilities.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I was generally pleased with the experience that I had but I felt it took a lot of questioning to be satisfied with a concern I had about my car. I was also a little surprised that there seemed to be less interest in replacing a component on my car to address the issue even though I would have been willing to pay for it and I felt replacing the part was probably reasonable considering the milage on the car.
Verified User
•
Dec 13, 2023
5.0/5
5.0/5
Quickly fixed the car
Verified User
•
Dec 11, 2023
4.0/5
4.0/5
Well organised,smart showroom
Verified User
•
Dec 8, 2023
5.0/5
5.0/5
Brilliant customer service as usual.
Verified User
•
Dec 8, 2023
5.0/5
5.0/5
Both Peter and Simon very pleasant to deal with. Job was done on time, no hassle and all very smooth which has not been my experience often at other Mercedes dealer
Verified User
•
Dec 7, 2023
4.0/5
4.0/5
Very helpful and professional
Verified User
•
Dec 7, 2023
5.0/5
5.0/5
Very helpful and sorted plan quickly and efficiently.
Verified User
•
Dec 6, 2023
5.0/5
5.0/5
Great customer service - a bit more expensive than independent garage but worth it in my opinion
Verified User
•
Dec 5, 2023
5.0/5
5.0/5
Excellent friendly staff. I was a waiting job and the work on my car was compete promptly. Clean and comfortable facilities.