I enquired about a car and they said on the phone they would call me back that day. They never called so i called back and he had no update for me so he would call on friday. I waited on friday for the call. But no call ever came. I went somewhere else in the end for my car and they eventually called me over a week later saying the car had sold.

Unfortunately I arrived the day the building work started to relocate the entrance door so I can only give 4 stars. The workmen were very helpful explaining the way in to the showroom.

I was unable to view the car but no one called me to discuss further.

Lucy in sales was friendly and helpful enough but her colleagues in the parts and service department are far less impressive, in fact not at all impressive.The person who collected the wrong car for me to have a 48 hour test drive in deserves a special mention also.

I reviewed my experience with Mercedes In Worcester. I gave them 5 stars and excellent customer service and repair and praised the three employees Simon, Ryan and Antonio who went above and beyond. The hire car procedure was also extremely straightforwardLookers reply asked me to highlight the problems. Obviously I had none whatsoever.Worcester MB have cared for my cars for years, and I have always been entirely satisfied.Iris

Mike Harris was extremely helpful, nothing was too much trouble.

Hi Vicki,Ok now I’m really an unhappy customer!!!!! You’ve ignored all my e mails. I’ve had a flat today called someone to change paid £300 up front and lo and behold I don’t have the lock nut as it’s not been supplied!!Please call me and please issue one along with the £300 refund.So very very disappointing!!!CharlieSent from my iPhoneCharlie LondonManaging Director07795 07643101562 547494Charlie@asperpropertygroup.comB1 Quantum Works, 133 Enville Street,Stourbridge, England, DY8 3TDwww.AsperPropertyGroup.comConfidentiality Note: This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. Asper Property Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, and Internet communications by any third party or from the transmission of any viruses.On 2 Oct 2025, at 10:04, Charlie Londonwrote:Hi Vicki,Just wanted to touch base on this please and getting the wheel nut lock.ThanksCharlieSent from my iPhoneOn 20 Sep 2025, at 15:18, Charlie Londonwrote:Hi Vicki, I never heard further on the below. Please could you get one of the garage is to contact me and sort.ThanksCharlieSent from my iPhoneOn 15 Sep 2025, at 11:51, Charlie Londonwrote:Hi Vicki,Mercedes Stourbridge have advised I contact you on this. Not much fun with Merc this morning!• Flat tyre roadside at 9am• Called Mercedes me 9.05am• Heard nothing for an hour.• Arranged my own private repair roadside in the absence of support.• Private company arrived and transpired I have no wheel nut lock provided with the car.• Contacted Merc Stourbridge who weren't helpful.• Contacted them again and asked why I the customer of a premium car was expected to solve this roadside when it had not been provided on delivery, They got the point and sent someone over (just arrived almost 3 hours later).In summary I need:• The wheel lock nut pack sending to me at home address: 16 Pearmain Garden, Hagley, DY9 0AL.• Refund for tyre change in lieu of service received and lack of above. Receipt attached.Sorry to moan but really not my fault and support was awful. I have been directed back to you!Cheers,CharlieCharlie LondonManaging Director<1264aece-c3ad-4606-9a40-5dc259dbe2ca.png> 07795 07643101562 547494<0c16ccef-9b57-4d30-a8ec-9240c5c30f51.png> Charlie@asperpropertygroup.com<07d625ce-f483-4e00-8b75-7124875edafb.png><87b3e77a-789a-4487-b51b-6038c0131f3a.png> B1 Quantum Works, 133 Enville Street,Stourbridge, England, DY8 3TD<0562f8ce-7271-4822-94ed-f47423312440.png> www.AsperPropertyGroup.com

Great response and help with my enquiry.

excellent service. no inprovement needed

Lucy was most helpful and professional