Service completed on time. Vehicle washed and cleaned inside and out. Just on this occasion not offered any refreshments though they were available. Front desk service reception seemed stretched, but no fault of the young lady who seemed to be on her own. This might explain why I was given the wrong paperwork for the service record which referred to a completely different vehicle. When I returned the following day this was corrected but as before only one lady, the same one, was dealing directly with customers. It wasn’t her fault and I felt that her line manager should have fronted up the apology.

Stewart was professional, attention to my detailed requirements was second to none. His time and overall knowledge left me in no doubt that he had my trust when I am financially ready to commit to buying another Mercedes Bentley. This was an explority visit due to my financial circumstances and I will be back at a later date under my own steam.

I am so happy with my recent experience in Worcester Mercedes. Ben made the whole process enjoyable and stress free. His communication was brilliant and he went above and beyond to make sure I was happy. Can’t thank you enough for all you did. Would recommend to anyone :)

No

Unable to book an appointment for the body shop to quote for a minor repair this a recurring problem

The cost of the service is very expensive

I did struggle to hear what was being said on the video about the tyre condition. It felt a bit rushed.

Good feedbck on the condition of my car. Nice to have the car cleaned inside and out.

Sales team all polite and very helpful Will return again in the future.

All went smoothly & I was fully explained regarding my vehicle’s service & how to move forward with the 1 fault highlighted on my vehicle. Very satisfied with Mercedes-Benz Worcester.