Simon in service was excellent as per usual sorted everything as asked and nothing was to much effort for him and the whole team was very friendly and professional

Elaine on the service reception was particularly helpful and resolved an issue with my car registration plate that had not been fixed before. She kept me informed and a pleasure to speak to. All staff were courteous and professional.

Ben and Sales Manager a delight to deal with

No

Engineer reported back on wear to Rear Spring, good advice given. Great to receive the car back a lot cleaner than I brought it in!!

Excellent, professional and very helpful. Customer care focused. Many thanks.

Efficient fixing of Mot failure.

Excellent service timely execution and delivery

I was told that the job might take 4-4.5 hours but it was complete in 45 mins. When I collected the car I was told that this is because if the steering bolt snaps a new steering rack is required, hence the extended time. It would have been nice to know this before I walked nearly all the way into Worcester to then have to almost immediately walk back. Further, on the way home I had a fault - can’t measure Adblue level. Took it to my local independent mechanic who reset the system but also had to do a software update. Surely this should have been done at the dealership, or al least advised of such, before I collected the car.

I am very impressed by the excellent customer service and professionalism I received - thank you Simon Archer for a great experience with yourselves.