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Excellent communication. Completed all of the inspections and first time service that I anticipated.

The team was very helpful and courteous.

I have been to Subaru dealers in Indiana, Georgia and Colorado. This was without doubt the worst dealer of the thre, in all aspects, and is more or less a somewhat dated place. It was busy, which makes things difficult, but was neither welcoming nor nasty. If I buy a new car, I’ll check out the other dealers as well

One example that stood out to me was the delivery process. A few weeks ago, I bought a car from another dealership, and the experience felt very different. There, someone walked out with me, handed me a reusable bag, helped me pack up my things, and even transferred everything into my new car. At your dealership, I was sent out with a clear trash bag to handle everything on my own. After I went into financing, I didn’t see my salesperson again. For such a big purchase and milestone, it didn’t feel acknowledged or celebrated. It felt like once the sale was made, the interaction ended. I was also a previous Subaru owner, and I would’ve appreciated a walk-through of what was new or different in this model. Getting my salesperson to explain features felt like pulling teeth.

Evan was great. Double checked and found a second faab key and answered all our questions. However, seems that pretty much zero effort was put in to the car I purchased. Things I pointed out at time of purchase included the driver side door limiter and the rear view mirror moving too easily. I should have pushed for these to be fixed and honestly these are simple inexpensive things that should have been taken care of already. Also, after the car was cleaned (also after the purchase was complete) the hail damage on the car became apparent. This was not disclosed and went unnoticed by me as the car was quite dirty at the time of viewing. I understand the deal is done and the purchase is "As Is" but these things will probably prevent me from returning to this dealership.

I felt like my del was rushed. Not very much info explained to me. Warranty packages were not explained very well.Had to wait an extra week because no one informed me not to sign the back of the title. Had to go to the DMV four times, and one week to get title changed after the car was sold to me financial person. Let me walk out the door without temp tags. No one set me up with my Subaru app. Felt like I was just pushed out the door after the car was sold.

I appreciate the text and communication was great and the valet was very kind and respectful

My first time there. Taylor walked me through the process & answered all my questions.

Great and prompt service