Great experience. Flexible team. Good times.

They found the source of the problem and explained everything.

Needed seals in the cooling system. A 6 hr jobMy go to man Bin gave me a lift to get me home. All & all the maintenance department has always made my short stays comfortable. They always keep me informed. I have becoming to you since I bought my car.

Quick and easy.

Josh was real helpful and the system you’ve implemented seems to be thorough.

Everyone was very helpful with great customer service!

It was very smooth. I took my Subaru in for the appointment, my service advisor Ben Hare was very helpful, thoughtful and thorough.

Taylor explain what needed to be doneHe always is the best!!

Taylor Comroe has replaced Wally Pettengill and the transition was seamless. I've been coming to your dealership for years and appreciate your services. As a relatively new employee, I found Taylor to be pleasant, professional and informative.

Taylor Comroe was great, very helpful, kind and personable. I appreciated his attitude and help. I had been in a couple of days prior for assistance with my car after it randomly didn't start. The only person I could find was too busy to help me (he told me to "see if I could find someone else"). Then when I saw another guy he didn't let me speak and said someone would be with me and hurried away. A male customer drove in and the first guy I spoke to was suddenly not too busy to help him (he was also a walk in), but didn't look to see if I had been helped in any way after he sent me away. Taylor, meanwhile came back to his desk, and even though I wasn't really near him, he made eye contact with me and kindly asked if I had been helped. He was great at listening to what I needed and helped me as much as I needed. It didn't end up fixing anything and I had to come back, but I had Taylor's card and he got me sorted with an appointment quickly. I come to Mike Shaw because I don't like how they treat me at Valley in Longmont (like a dumb woman who is keeping them from more important things), so I'm sad that many of the guys here are starting to act like they do in Longmont. I'm grateful for Taylor's help and being someone I could rely on when I was scared and stressed out my car wouldn't start. Please go back to your customer service like it was 6 mos-a year ago (I miss Matthias!) and teach your reps to be more like Taylor and Matthias.