Kathy Nerka is great!

You had asked for our evaluation of our Mike Shaw Subaru experience. Overall, we are pleased with our 2020 Forester purchase experience. However, we do think there should be some way, after giving the customer a day or two of thought, to change the name on the title from one person to a joint ownership. We also think there was a great deal of pressure to make an instant decision on whether or not to purchase the service contract. It was not clearly explained, in our opinion, nor did we actually know the amount it would add to the total purchase contract, or even by how much the monthly payment amount would increase. Only a total purchase payment amount was provided. After making a decision, all the paperwork was shuffled off to the side. In fact, even though we had made a deposit, we left the premises without any paperwork. We ended up having to print our own after Cliff kindly sent it to us. Is there a law that prohibits a 3-day cooling off period after such a major purchase? Not that we would have changed our minds, but it seemed odd having to sign a statement that we waived that right. It was glossed over very quickly and not presented as an option, but rather as a requirement. On the plus side, Cliff was very personable and answered all our questions. The car was ready on time as promised. We appreciate the fact that we can come back in a week to review all the new Subaru features. The $25 gift card for gas is an added bonus. The cookies that arrived on the very day of our getting the car was a real surprise. Thank you for that extra touch of your appreciation of our business.

Friendly and efficient service. Very positive experience. Highly recommend service department. Excellent review is recommended by me

I love the service department. They're always friendly and informative. And what means so much to me was the time I was in the lobby and I heard a service representative defending his technician over the phone while a difficult client argued on the other side of the phone conversation. They were trying to do the job right the first time to save the man money. He wasn't hearing it. I truly believe they're there to help me keep my Subaru going as long as it can. Best dealership ever.

Work was done well in a timely manner. I was disappointed that my car was not washed as I was told it would be, which was a nice benefit in the past.

Very pleasant experiences.

Fast, easy and knowledgeable

Service excellence

Friendly and great service

Very fast and efficient asked me what time I needed my car at and it was ready on time.