Needed some warrenty work done on my vehicle.

I did not like the fact that I was sitting in the waiting room when the technician sent me emails about my car rather than coming in and directly talking with me

Warranty work for the battery on my 2023 Outback, handled promptly by everyone right from my initial phone call, all of the way up to getting my vehicle when it was complete. A stronger new battery was installed and some other qualifying items, too. Aidan and his team are pros. I have been and will continue to take my Outback to Mike Shaw for all services. Highly recommended

Tommy was helpful and courteous.

No comments

Excellent communication. Completed all of the inspections and first time service that I anticipated.

The team was very helpful and courteous.

I have been to Subaru dealers in Indiana, Georgia and Colorado. This was without doubt the worst dealer of the thre, in all aspects, and is more or less a somewhat dated place. It was busy, which makes things difficult, but was neither welcoming nor nasty. If I buy a new car, I’ll check out the other dealers as well

One example that stood out to me was the delivery process. A few weeks ago, I bought a car from another dealership, and the experience felt very different. There, someone walked out with me, handed me a reusable bag, helped me pack up my things, and even transferred everything into my new car. At your dealership, I was sent out with a clear trash bag to handle everything on my own.After I went into financing, I didn’t see my salesperson again. For such a big purchase and milestone, it didn’t feel acknowledged or celebrated. It felt like once the sale was made, the interaction ended.I was also a previous Subaru owner, and I would’ve appreciated a walk-through of what was new or different in this model. Getting my salesperson to explain features felt like pulling teeth.

Evan was great. Double checked and found a second faab key and answered all our questions.However, seems that pretty much zero effort was put in to the car I purchased. Things I pointed out at time of purchase included the driver side door limiter and the rear view mirror moving too easily. I should have pushed for these to be fixed and honestly these are simple inexpensive things that should have been taken care of already. Also, after the car was cleaned (also after the purchase was complete) the hail damage on the car became apparent. This was not disclosed and went unnoticed by me as the car was quite dirty at the time of viewing. I understand the deal is done and the purchase is "As Is" but these things will probably prevent me from returning to this dealership.