As usual I was very happy and satisfied with my visit for routine maintenance service. My service rep was efficient and friendly. It is too bad that you do not have an express-service lane to routine maintenance only and where vehicles requiring additional service could be moved to a different bay.

yes

Great experience today. Went for oil change, maintenance. Customer service team was fantastic, especially the young gentlemen who worked with me. I’ll catch his name next time for feedback . He explained all the details and made me feel cared for. Thank you very much!

Matt was amazing! He greeted me with enthusiasm and was very knowledgeable. He listened to me as I attempted to explain my concern with my tires and asked questions to ensure he understood what I was saying. He called with updates and let me know as soon as my car was done. He was great! Well Done!

Quicker than expected, not selling me parts i dont really need. great expierence!

Ashley was great! She communicated everything clearly with me once I got to the dealership. However, I was not informed that my fuel tank needed to be at or below half-full in order for my fuel pump to be replaced due to the recall before I arrived. Therefore, my recall replacement will need to be rescheduled. Again, the customer service was wonderful!

We used the valet service, got a thorough 60,000 mile service, courteous service and a reasonable cost. We wouldn't go anywhere else.

Prompt check-in. Very courteous staff. Very please with my service at Mike Shaw Subaru!

Worked with Austin Elzinga, and even though I was having reservations about trading in my paid for Tribeca, we found the right option that allowed us to upgrade to the Ascent that we needed.

Everyone at Mike Shaw Subaru was very professional and friendly from start to finish. I appreciated the extra flexibility for scheduling since they’re open until 8pm. I was also impressed with how their text option made it very easy to view the inspection report & then approve an additional service all via text. It meant I didn’t have to call & possibly wait to talk to a specific person about the additional service they were recommending. Very smooth experience!