I was greeted promptly and thorough attention paid to my repair needs. I got a shuttle ride home and a call when my car was ready and it was washed for me. It was a bright spot in my day
Susan
•
Apr 30, 2020
4.0/5
4.0/5
Service was good today. When I went last week for an oil change 90% of the employees were not wearing masks. Much better when I was in today
Michael
•
Apr 30, 2020
5.0/5
5.0/5
Great service!
Nathan
•
Apr 30, 2020
5.0/5
5.0/5
Good: - reminders to bring the car in for recall work - online scheduling - kept appointment - no waiting around after showing up at appointed time - shuttle service - polite staff - nice clean facility - everyone was wearing a mask, some had gloves - did a quick inspection while the car was in - fast service - called when the car was done (not every place does this) Could use some improvement: called and said the car was about ready and would be calling about shuttle pickup soon, but the call for the shuttle didn't come until 2-2 1/2 hours later. Fortunately I didn't need the car urgently but it could have been annoying. I think people don't mind waiting and it was no big deal at all, but just set expectations appropriately. Say you'll call about pickup in the next few hours, and then I know what's going on. Shuttle service itself is great and much appreciated.
Daniel
•
Apr 30, 2020
5.0/5
5.0/5
Wally was a great help and made the service seamless. All the reps that assisted me were courteous and helpful. I was in and out.
Matthew
•
Apr 29, 2020
5.0/5
5.0/5
Jair Lazaro is extremely helpful as always!
Teri
•
Apr 29, 2020
5.0/5
5.0/5
Jay Lazaro my service advisor was very knowledgeable about the battery problem I had with my 2018 Outback 316-R. My car wouldn’t start- said eyesight not working. Called for battery jump. Took car in and Jay made sure my battery was replaced for free. He went above and beyond.
John
•
Apr 29, 2020
5.0/5
5.0/5
Matt was awesome! He exhibited superior customer service with me. This was going to be my final trip to this dealership after some previous poor experiences. I am now back (but only going to request Matt).
Jennifer
•
Apr 29, 2020
5.0/5
5.0/5
Great customer service. Great service on my forester.
Skip
•
Apr 29, 2020
5.0/5
5.0/5
The work was done quickly and they came and picked up and returned the car
I was greeted promptly and thorough attention paid to my repair needs. I got a shuttle ride home and a call when my car was ready and it was washed for me. It was a bright spot in my day
Susan
•
Apr 30, 2020
4.0/5
4.0/5
Service was good today. When I went last week for an oil change 90% of the employees were not wearing masks. Much better when I was in today
Michael
•
Apr 30, 2020
5.0/5
5.0/5
Great service!
Nathan
•
Apr 30, 2020
5.0/5
5.0/5
Good: - reminders to bring the car in for recall work - online scheduling - kept appointment - no waiting around after showing up at appointed time - shuttle service - polite staff - nice clean facility - everyone was wearing a mask, some had gloves - did a quick inspection while the car was in - fast service - called when the car was done (not every place does this) Could use some improvement: called and said the car was about ready and would be calling about shuttle pickup soon, but the call for the shuttle didn't come until 2-2 1/2 hours later. Fortunately I didn't need the car urgently but it could have been annoying. I think people don't mind waiting and it was no big deal at all, but just set expectations appropriately. Say you'll call about pickup in the next few hours, and then I know what's going on. Shuttle service itself is great and much appreciated.
Daniel
•
Apr 30, 2020
5.0/5
5.0/5
Wally was a great help and made the service seamless. All the reps that assisted me were courteous and helpful. I was in and out.
Matthew
•
Apr 29, 2020
5.0/5
5.0/5
Jair Lazaro is extremely helpful as always!
Teri
•
Apr 29, 2020
5.0/5
5.0/5
Jay Lazaro my service advisor was very knowledgeable about the battery problem I had with my 2018 Outback 316-R. My car wouldn’t start- said eyesight not working. Called for battery jump. Took car in and Jay made sure my battery was replaced for free. He went above and beyond.
John
•
Apr 29, 2020
5.0/5
5.0/5
Matt was awesome! He exhibited superior customer service with me. This was going to be my final trip to this dealership after some previous poor experiences. I am now back (but only going to request Matt).
Jennifer
•
Apr 29, 2020
5.0/5
5.0/5
Great customer service. Great service on my forester.
Skip
•
Apr 29, 2020
5.0/5
5.0/5
The work was done quickly and they came and picked up and returned the car