Mike Shaw Subaru
4.9/5
4.9 /5
11,353 Verified Reviews
1650 West 104th Ave, Denver, CO 80234, US
(720) 724-9280
11,353 Verified Reviews
4.0/5
4.0 /5
I appreciated the Lyft ride home and my associate, Juan, was very nice, but I doubted the diagnosis due to a couple of factors. I came in concerned about a clicking/popping sound when making sharp turns. First, there was a red highlighted item to fix my camshaft but Juan said it was not immediately needed and would be OK to drive for a while. However there was a yellow highlighted item to repair my differentials that Juan said was an immediate emergency. The color/warning system does not seem to match the severity of each task. Second, I was told I needed to replace my engine and cabin filters but I had just personally replaced those 2 weeks prior. When asked how dirty they had gotten the response I received was " Well we live in Colorado so just make sure to get those replaced by your next service appointment." The combo of these 2 confusing points instilled some doubt.I took my car to a different shop today where they found none of the same issues, but instead recommended a rear wheel bearing replacement, which seems to align with the issue I'm experiencing. I don't want to doubt Subaru, but there was a huge variance in diagnosis and issue transparency.

5.0/5
5.0 /5
Great, fast and easy

5.0/5
5.0 /5
Ryan was great.

5.0/5
5.0 /5
Mike is very helpful and careful with excellent customer service.

5.0/5
5.0 /5
This was my first time buying a car and they made me feel very valued and helped explain everything along the way

5.0/5
5.0 /5
My service rep was very attentive to my needs and also very personable. This was a company vehicle.

5.0/5
5.0 /5
Great customer service from Ean as always.

5.0/5
5.0 /5
everything was taken care of in convenient amount of time. great cappuccino wile I waited.

4.0/5
4.0 /5
Everybody was very pleasant and accommodating with my needs.

5.0/5
5.0 /5
All around great experience!