Marcus is always helpful and keeps me updated.

Got my oil change OK

Everything was handled in a timely manner. Marcus is always very helpful,

I experienced excellent service in a timely manner. I especially loved the video update during my visit!

Ben Hare was very helpful and responsive to my concerns. Unfortunately, it took 2 1/2 hours to have my oil changed. My hood popped open a few inches after I drove home from the oil change. A cover for the oil service was hanging down from below my engine. I took my car to Caliber Collision and they sprayed the latch on my hood and closed the cover within 10 minutes. The service department at Mike Shaw could have easily taken care of these issues before I left the dealership.

There has been an ongoing issue with the profiles on my previous two Subaru's (still in my family) and my new Subaru. Juan Martinez-Flores was amazing and fixed the issue.

Appreciated getting work on car done in a fairly quick period of time.Comfortable waiting room and nice to have snacks and coffee.

Great customer service

Working with Shane was such a pleasant experience. As a woman buying a car alone I had several negative experiences and I often felt that my questions were too much and others did not have the patience to answer them. That was not the case with Shane, he patiently answered my questions and really made the experience memorable. He even did the math to see if other options I was entertaining would work better. No to mention taking additional time to show me how the car works. I haven’t purchased a car in over a decade and I buy cars that I drive into the ground , that is the reason why after much research I settled on a Subaru and I am pleased that I went Mike Shaw Subaru. For once I am glad google pointed me in the right direction! I have strongly recommended Shane and Mike Shaw Subaru to my community.

Juan did a great job! My dashboard alerts had lit up like a Christmas tree, so I brought it in. Juan was able to get me set up (my account was set up under Caliber Collision, so he had to determine that and get everything fixed), get me a lift home, and get it done sooner than estimated (around noon of the following day)