Service deptment got me in on my schedule and did my 60,000 maintenance. Ean was very helpful and explained everything to me. Repeated things I was having trouble understanding. Many think it is better and less expensive to go elsewhere rather than a dealer for service. While others may beslightly less expensive the convenience and comp loaner make Mike Shaw worth it.

professional and curtious

I have been a customer of Mike Shaw service department for years and although I did not purchase my Subaru from you I was faithful to the service dept. When it came to purchasing my next vehicle I chose Mike Shaw, I had done my research and came in to purchase that morning. when I could not get an agreement from the "Manager", what I was asking for was to lower the price by 758 dollars. I proceeded to leave and head to another dealership who in fact gave me the price I wanted. When the dealer didn't have the vehicle I wanted on the lot they looked around and found it at Mike Shaw. I left the dealership and within minutes was called buy Oja whom I was working with that morning to ask if I had found my deal when I told him I did, then I was offered the deal I initially asked for. As you know I did purchase the vehicle from Mike Shaw (because I have been treated so well by the service dept) after they gave me the deal I wanted, but I did had to wait another week due to my schedule. So in the big picture I was not happy that I had to play the dealership game for $758 when I have been so dedicated to your company for so many years. I am very please with my car as well as with the service I received from Oja. I will continue to use the service dept as again I have been nothing but pleased with them.

easy but needs to be faster because I had to wait 1 hour and 30 minutes just to change the oil

Tommy Lee and Jaime Chu did a tremendous job of making me feel good about the process.

It was great. Tom and Randon were both perfect.

Fast and friendly!

It was good service

This was so easy and efficient! From scheduling the appointment through the on-time service completion (nearly to the minute as projected!) this dealership is wonderful. All with whom I had contact were respectful and clear in their communications. The environment was clean and comfortable. The text/email updates were easy to understand and use. Easily my favorite dealership.

Taylor is phenomenal, his customer service and friendly demeanor is pleasant to be around. He’s always making sure I’ve been taken care of and remembers my past visits. I feel supported by your staff and appreciate doing business with you guys!!