Service at Mike Shaw was once again great, which is why we've purchased our last three cars from Mike Shaw, we've had family members purchase cars from them, and why all of our service is done there.The one improvement I think that could be made is the use of deals/coupons. As someone who has purchased all of their cars there and maintained them with Mike Shaw for years, I guess I'm kind of surprised why I need to present various coupons/discounts to get the best service deal with them? You have all of our service records, so I guess I wonder why you don't just apply all of the current coupons/discounts related to my service and instead I have to bring them up to get them applied? My guess is you'd get even more loyal customers if you told them you had a current deal/discount and applied it to their bill.Outside of that comment, everything was excellent. The cost is still a bit high compared to other local shops, but I know Mike Shaw will stand behind their work, which is why I bring all our vehicles there (and will be in next week with our other Subaru purchased from Mike Shaw).

It went fine until I went out to check the status of my car and found the person handling it had to leave and no one pick up the his work,I would bet money my car had been ready for at least 30 minutes ( was there for an hour and 10 minutes) it was just an oil change on a new car

Aidan did an excellent job explaining the pricing of the oil change, got me a quote for replacing the vinyl portion of the driver seat cover that is busted, acknowledged that the replacement cost is outrageously expensive (over $900) so I will look for a quote elsewhere, recommended 60K mile service but I didn't have time to complete it that day. Put things on my radar that will need to be replaced soon (brake pads) but was not pushy about getting me to replace them that day. Just all around excellent customer service from Aidan and I would love to work with him again when I return for the 60K service.

Very nice people. Expensive suggested additional services to the car but thankfully didn’t push a no too much.

Very on time and good explanation of the service. So glad I can come here for all service and trust service done.

It was great! My service advisor was amazing! Her name is Ashley Stanton and has an amazing personality and perfect customer service attitude. She walked me through the services that were needed and made sure I was comfortable!

No complaints! Fixed recall issue - worked while I waited.

My best experience! My car has been running horribly for months and the problem couldn’t be determined in that time. After doing almost everything to the car possible, Not, who was trainingmy advisor, took control of figuring out my issue. He not only figured out the problem, my car is now running as it did when it had 5 miles on it. Thank you for everything Not!!

Was good

Great service. Taylor was awesome. got an in-depth analysis of my car and have a plan for 30k.