My wife and I bought a 2025 Subaru Crosstrek from Mike Shaw Subaru on September 3rd, 2025, and I must say the experience was unlike any other dealership experience I have ever had (with the exception of buying a Saturn back in 1997). I worked with John Vang in sales and Brandon Vigil in finance. These two are true gentlemen and are rewriting the "douchey" reputation of car dealers that has so long been earned.We started our journey with them on Monday September 1st, 2025. We had some credit concerns we were working through and John was not the least bit pushy at all whatsoever as most car salespeople usually are. In fact, we were originally after a hybrid vehicle. But after explaining what we were going to use the car for, John wisely and honestly stated in his opinion he did not believe the hybrid was worth the extra money. At the same time, they had a 0% financing offer on the vehicle we bought but this expired on September 2nd. We weren't sure we would get our credit concerns resolved by then so we took our chances and walked away without ever feeling any pressure at all whatsoever.Our credit concerns were resolved on September 3rd at which time I followed up with John Vang to check on the current financing offers. He told me the financing was the lowest at 2.9% which would have drastically raised our payment from what we wanted it to be - keep in mind we had a very large down payment. When I checked the website, the 0% financing was still posted and I told John about that. He went to his GM, Jeff Lombardo, and then called me back to tell me they would actually honor the 0%!!! And, yes, we DID get financing at 0% for 75 months. This, my friends, is rewriting how a dealer SHOULD do business.My wife and I bought the 2025 Crosstrek from Mike Shaw Subaru strictly because of how John Vang treated us, respected us, and never, ever once tried to push us. Brandon Vigil in financing did the same thing and gave us an incredible deal on some extended warranty products. Jeff Lombardo, the GM, was an absolute gentleman and just as nice as he could be. I used to work at a neighboring, competing dealer and THEY didn't even treat me like this as an employee when I bought a $53,000 vehicle from them!!I will absolutely ten bazillion percent recommend Mike Shaw Subaru on 104th to EVERYONE that I know.Well done gentlemen. Well done!!!!!

Service was finished on time, always a present Professional service staff

Good customer service. Listened to needs and concerns

Service members were polite, and service was done in a timely manner.

It was fine.

Very pleasant experience working with Wheeler. We already knew what we wanted, and Wheeler helped us enjoy the whole process.

Chase was prompt and very informative on showing me the various features of my new vehicle.

I had an excellent buying experience that allowed me to learn how to achieve a fair negotiation for both parties. The attention of Christian, the assigned salesperson, stood out for his professionalism and respect, making a real difference and showing that a great buying experience depends greatly on the salesperson’s attitude.In contrast with experiences I have seen from family and friends, where the attention was not always adequate, I truly appreciate Christian’s philosophy, which demonstrates that “what doesn’t excite doesn’t sell,” and highlights the clear difference between value and price, as well as between making a sale and creating a customer.Thanks to his approach, we were able to successfully complete the acquisition of three Subaru Solterra vehicles for my family, making the entire buying experience much more positive and rewarding.

Aidan provided fantastic service, much appreciated!

Went ok but the problem is still there.